Abuse and Compliance Manager

About UltaHost And Job Overview

UltaHost, a global hosting provider serving thousands of customers worldwide, is seeking an experienced Abuse & Compliance Manager to strengthen and lead our abuse handling and regulatory compliance operations.

This role is critical in safeguarding our infrastructure, ensuring legal adherence, and maintaining a secure and trustworthy hosting environment. You will manage abuse investigations, legal requests, and communication with both customers and official authorities.

Key Responsibilities

Review, investigate, and resolve all abuse reports including phishing, spam, malware, botnet activity, port scanning, DDoS attacks, and illegal content
Process and respond to DMCA takedown requests, copyright complaints, and inquiries from law enforcement in accordance with company policies and legal requirements
Handle requests, investigations, and inquiries issued by official authorities (such as regulatory bodies, courts, and law enforcement agencies) and ensure timely, accurate, and complete responses
Collaborate with system administrators and security teams to mitigate abusive activity and secure compromised services
Analyze recurring or critical abuse patterns, document findings, and escalate them to management when necessary
Communicate clearly, professionally, and objectively with customers regarding abuse investigations and required actions
Continuously monitor IP reputation and blacklist status, coordinating with internal teams to maintain clean and trusted network ranges
Ensure all actions, decisions, and communications are properly documented in compliance with legal, regulatory, and internal audit standards
Contribute to the development and improvement of abuse-handling workflows, internal guidelines, and response templates
Provide support during internal and external audits, regulatory assessments, and compliance reviews

Requirements

4+ years of experience in abuse handling, hosting support, cybersecurity operations, or a related field
Strong understanding of abuse types specific to hosting environments (VPS, Dedicated, Shared Hosting, etc.)
Expertise in identifying and analyzing phishing, spam, malware, botnet behavior, DDoS indicators, and scanning activity
Knowledge of DMCA regulations, data protection laws, and international compliance frameworks (GDPR, CCPA, etc.)
Proficiency in email header analysis, WHOIS lookups, IP log investigation, and abuse management tools
Excellent written English communication and documentation skills
Ability to work independently, stay objective during sensitive cases, and thrive under pressure

Nice to Have

Experience with abuse automation platforms (AbuseHQ, Abuse.io, WHMCS-based tools, etc.)
Basic Linux command-line and networking knowledge
Familiarity with ticketing systems and internal case management platforms
Background in security operations, Trust & Safety, or compliance/legal processes
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