Account Manager/ Process Manager - Mail Operations (Email Security)

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

*For Pooling Purposes*

🔹 Lead & Inspire Teams

• Manage, mentor, and develop high-performing teams to exceed KPIs, client expectations, and high-quality email abuse mitigation.
• Foster a culture of accountability, collaboration, and continuous improvement

🔹 Drive Client Success

• Build and maintain strong relationships with clients and stakeholders
• Act as a trusted advisor by understanding business needs and delivering tailored solutions

🔹 Deliver Data-Driven Results

• Analyze reports, trends, and performance metrics to create actionable strategies
• Identify opportunities to improve efficiency, customer experience, and profitability

🔹 Champion Operational Excellence

• Ensure compliance with processes, policies, and service standards
• Oversee program execution and ensure alignment with business goals

🔹 Develop Talent & Capability

• Identify training needs and implement development plans
• Equip teams with the skills and knowledge needed to succeed

🔹 Collaborate & Innovate

• Work cross-functionally with internal teams and external partners
• Support program updates, promotions, and process improvements

• Bachelor’s degree in any field
• 2+ years dedicated experience in email operations, phishing, spam/ abuse mitigation, trust & safety, or related security operations roles.
• Previous experience working in 24x7 operational or security operations center (SOC) / multi-vendor environments.
• Email Domain Expertise: Strong understanding of email protocols (SMTP, DKIM, SPF, DMARC), email authentication mechanisms, and email delivery infrastructure.
• Splunk Proficiency: Hands-on experience with Splunk for log analysis, creating searches, building dashboards, and extracting actionable insights from large datasets (mandatory).
• 2–3 years of leadership/management experience.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Proven ability to manage multiple priorities in a fast-paced environment.

All your information will be kept confidential according to EEO guidelines.