AI Content Quality Reviewer - English

Location: Petaling Jaya, Selangor

Job Type: Full-Time

Employment Type: Contract – Yearly Renewable

Salary: Up to RM3,250

Working Schedule: 5 Days Work / 2 Days Off

Working Hours: Rotational Shifts | 9 hours including 1-hour break

About the Role

We are looking for a Content Quality Reviewer to review and validate content moderation decisions generated by AI.

In this role, you will assess AI-generated moderation outcomes against established content policies, guidelines and quality standards. You will identify inaccurate or inconsistent decisions and determine the appropriate outcome based on the applicable guidelines.

This is an excellent opportunity for individuals interested in AI, Content Moderation, Trust & Safety, Quality Assurance and digital platforms.

Key Responsibilities

• Review content moderation decisions generated by AI against established policies and guidelines.
• Evaluate whether AI-generated moderation outcomes are accurate, appropriate and consistent.
• Identify incorrect, inconsistent or potentially missed moderation decisions.
• Review different types of user-generated content, including text, images, videos and other digital content.
• Validate AI classification, labelling and enforcement decisions and make corrections where required.
• Identify potentially harmful, sensitive, inappropriate or policy-violating content.
• Escalate complex or high-risk cases according to established procedures.
• Provide accurate feedback and documentation relating to AI moderation performance.
• Maintain accuracy and consistency when reviewing high volumes of content.
• Meet required quality, productivity and turnaround-time targets.
• Keep up to date with content policies, moderation guidelines and AI review standards.
• Handle sensitive content professionally and maintain confidentiality.

Requirements

• 6 months – 1 year of experience in Content Moderation or a related field is preferred.
• Fresh graduates with a Bachelor's Degree in any field are welcome to apply.
• Mandatory: Strong proficiency in English is required, including reading, writing and speaking.
• Mandatory: Strong proficiency in Bahasa Malaysia is required, including reading, writing and speaking.
• Strong analytical and decision-making skills.
• Excellent attention to detail.
• Ability to understand and consistently apply policies and guidelines.
• Comfortable working with digital content and technology.
• Ability to work in a fast-paced environment and meet quality and productivity targets.
• Willingness to work rotational shifts, including weekends and public holidays.
• Able to commence employment immediately or within 2 weeks.

Working Schedule

5 working days + 2 days off

The working schedule operates on a rotational basis and may include:

• Morning Shift
• Afternoon Shift
• Evening Shift
• Night Shift

9 hours per shift, inclusive of a 1-hour break.

Shift schedules are assigned according to operational requirements.

What You'll Gain

• Hands-on exposure to AI-assisted content moderation.
• Experience in Content Quality, Trust & Safety and Quality Assurance.
• Development of analytical and decision-making skills.
• Experience applying content policies and quality standards.
• Exposure to digital platforms and AI-supported workflows.
• Opportunities to develop transferable skills for future roles in Quality Assurance, Content Operations, Trust & Safety and related functions.

Application

Interested candidates are invited to submit their updated CV for consideration.

Email: stephanie@itcan.biz

Subject: CQR APPLICATION

Please include the following information in your email:

• Total Working Experience
• Relevant Content Moderation Experience
• Current / Last Drawn Salary
• Expected Salary
• Notice Period
• Availability to Start

IMPORTANT!! PLEASE READ

Candidates who have previously applied for this position are encouraged to contact their respective recruiter regarding their application status.

Only shortlisted candidates will be contacted.