AI Strategy Project Manager - AI Data Service and Operation (Safety Model Operations)
TikTok
2 hours ago
Full-time
On-site
Singapore, Singapore
Manager
Responsibilities
Our Company will be prioritizing applicants who have a current right to work in Singapore, and do not require Our Company's sponsorship of a visa.
About the Team
The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.
The Safety Model Operations [SMO] team within ADSO is responsible for building, optimizing, and maintaining machine learning models and operational processes that support TikTok's Trust & Safety systems. We ensure that automated safety models perform effectively in identifying harmful content, mitigating risks, and maintaining a safe user environment across regions.
What will I do?
- Drive strategic initiatives that improve the effectiveness, scalability, and long-term direction of AI-related operations within Trust & Safety.
- Partner with cross-functional teams including product, operations, policy, data, and engineering to identify key business challenges, define priorities, and drive execution against strategic goals.
- Analyze operational performance, emerging risks, and industry trends to identify opportunities for process improvement, capability building, and organizational optimization.
- Translate ambiguous business problems into structured workstreams, actionable recommendations, and scalable operating mechanisms.
- Lead end-to-end project management for high-priority initiatives, including problem framing, stakeholder alignment, planning, execution tracking, and outcome review.
- Support leadership decision-making through strategic analysis, business insights, and clear communication of trade-offs, risks, and recommendations.
- Monitor developments in AI, platform governance, and the broader internet industry to help the team stay forward-looking and competitive in its operating model.
Qualifications
Minimum Qualifications
- Bachelor's degree or above.
- 3+ years of experience in strategy, business operations, project management, consulting, or a related function, preferably in the internet, technology, or platform industry.
- Strong strategic thinking and structured problem-solving skills, with the ability to break down complex issues and turn analysis into clear actions.
- Proven experience leading cross-functional projects and driving alignment among diverse stakeholders.
- Strong communication and stakeholder management skills, with the ability to work effectively with both business and technical teams.
- Strong sense of ownership, execution rigor, and ability to thrive in a fast-paced, ambiguous environment.
- Excellent proficiency (spoken and written) in English
Preferred Qualifications
- Experience in strategy, operations, or PMO roles within Trust & Safety, platform operations, content ecosystems, or AI-related business functions.
- Experience in top-tier internet companies, strategy consulting, or high-growth tech environments.
- Familiarity with AI industry trends, LLM applications, or operational models related to AI products is a plus, but deep technical expertise is not required.
- Experience designing scalable processes, organizational mechanisms, or business operating models.
- Strong data sensitivity and comfort using data to support decisions, even if not in a deeply technical or hands-on analytics role.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Our Company will be prioritizing applicants who have a current right to work in Singapore, and do not require Our Company's sponsorship of a visa.
About the Team
The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.
The Safety Model Operations [SMO] team within ADSO is responsible for building, optimizing, and maintaining machine learning models and operational processes that support TikTok's Trust & Safety systems. We ensure that automated safety models perform effectively in identifying harmful content, mitigating risks, and maintaining a safe user environment across regions.
What will I do?
- Drive strategic initiatives that improve the effectiveness, scalability, and long-term direction of AI-related operations within Trust & Safety.
- Partner with cross-functional teams including product, operations, policy, data, and engineering to identify key business challenges, define priorities, and drive execution against strategic goals.
- Analyze operational performance, emerging risks, and industry trends to identify opportunities for process improvement, capability building, and organizational optimization.
- Translate ambiguous business problems into structured workstreams, actionable recommendations, and scalable operating mechanisms.
- Lead end-to-end project management for high-priority initiatives, including problem framing, stakeholder alignment, planning, execution tracking, and outcome review.
- Support leadership decision-making through strategic analysis, business insights, and clear communication of trade-offs, risks, and recommendations.
- Monitor developments in AI, platform governance, and the broader internet industry to help the team stay forward-looking and competitive in its operating model.
Qualifications
Minimum Qualifications
- Bachelor's degree or above.
- 3+ years of experience in strategy, business operations, project management, consulting, or a related function, preferably in the internet, technology, or platform industry.
- Strong strategic thinking and structured problem-solving skills, with the ability to break down complex issues and turn analysis into clear actions.
- Proven experience leading cross-functional projects and driving alignment among diverse stakeholders.
- Strong communication and stakeholder management skills, with the ability to work effectively with both business and technical teams.
- Strong sense of ownership, execution rigor, and ability to thrive in a fast-paced, ambiguous environment.
- Excellent proficiency (spoken and written) in English
Preferred Qualifications
- Experience in strategy, operations, or PMO roles within Trust & Safety, platform operations, content ecosystems, or AI-related business functions.
- Experience in top-tier internet companies, strategy consulting, or high-growth tech environments.
- Familiarity with AI industry trends, LLM applications, or operational models related to AI products is a plus, but deep technical expertise is not required.
- Experience designing scalable processes, organizational mechanisms, or business operating models.
- Strong data sensitivity and comfort using data to support decisions, even if not in a deeply technical or hands-on analytics role.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.