Analyst, Trust and Safety Content

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

What’s the role?

We are looking for a Data Analyst, Trust and Safety Content to support our Trust & Safety team, which focuses on reducing risk in our marketplace. Your team’s work is foundational to Etsy’s dedication to providing world-class customer support and a safe, trusted marketplace for the millions of buyers and sellers in the Etsy community.

A s Data Analyst, Trust and Safety Content partnered with Trust & Safety you will work to consistently deliver clear insights while providing access to metrics, data, and tools needed for decision-making and optimization at all levels of the organization. If you find joy in a fast-paced environment, learn quickly, possess analytics experience, and have deep Trust & Safety domain knowledge, this could be the perfect match! 

This is a full-time position reporting to the Manager, Trust and Safety Content Analytics. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

This role requires your presence in Etsy’s Mexico City Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of our Mexico City office or in Guadalajara may be the first to be considered. Learn more details about our work modes and workplace safety policies here.

What’s this team like at Etsy?

• The Trust & Safety Analytics team partners closely with leads across Trust & Safety and Product & Engineering to craft policy, ensure business goals are met or exceeded, and manage the rapidly changing environment of platform risks.
• More broadly, the Analytics team at Etsy helps drive the success of our partners by providing meaningful insights, industry-leading measurement techniques, and access to the metrics, data, and tools needed for decision-making and optimization. We partner with our peers through all stages of development: identifying initial opportunities, analyzing the impact of our efforts, and highlighting improvement areas. Ultimately, the team’s work strengthens Etsy and helps continuously improve the Etsy experience.

What does the day-to-day look like?

• You will use data analysis to identify potential risks and areas for improvement in trust and safety measures.
• You will conduct analysis to fulfill regulatory requirements.
• You will fulfill ad hoc Trust and Safety analytics requests from partners.
• You will lead analyses to inform internal reporting on Trust and Safety efforts.
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• 2+ years of proven success as a data analyst focused on supporting teams with data access, reporting, and insights.
• Successful track record of distilling highly complex problems into narratives that are concise, action focused, and memorable, and express your recommendations with both conviction and finesse.
• High proficiency with advanced analytical techniques and SQL.
• Ability to communicate insights verbally, visually, and in writing.
• A trust in and commitment to Etsy’s vision, mission and values.
• An ability to work independently in a fast-moving environment, easily adapting to new platform risks and using data-driven insights to guide decisions in ambiguous situations.
• Fluency in both English and Spanish.
• A trust in and dedication to Etsy’s vision, mission and values.

Additional Information
 

What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.
 
Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.