Apps Quality Evaluation Representative - Spanish - CL13

General Information: 

Job Description  
Position: Trust & Safety New Associate - CL13
Location: Dublin, Ireland 

Contract: Full-time role 40 hours per week, 12 months contract (with view to extension) 

Work Hours: Must be flexible to work in a 24/7 environment 

Training: Full training will be provided total of 4 weeks when you start. 

Job Description 
 

Accenture is hiring full-time employees to work as a Content Reviewer on a fixed-duration project for one of our global leading clients.

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

As a Content Reviewer, you should have an interest in protecting and improving user experience of consumer products and services. You should be a Team Player, willing to develop a critical understanding of the abuse and policy issues and be comfortable reviewing large volume of apps to help us keep our store policy complaint. 

• Perform a wide variety of application policy reviews. 

• Take action on violating apps. 

• Master policy knowledge to ensure high quality app reviews. 
   

Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

#LI-EU

Duties and Responsibilities 
 

Day-to-day responsibilities may include, but are not limited to: 

• Review, classify and/or remove content according to client guidelines, using specific tools and channels

• Perform high quality reviews.  

• Take quality feedback and work on it. 

• Maintain the turnaround time on app reviews. 

• Keep up to date on policy changes. 

• Provide reverse feedback on policies and apps. 

• Ability to escalate when needed according to the process. 

• Understand and remain updated on changing client policies and guidelines

• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team

• Participate in process improvement initiatives that improve quality and efficiency of work

• Participate in continuous training programs and workgroup discussions for optimal development in the role

• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe  

** Due to the nature of this role, the post holder might regularly be exposed to and have to deal with stroboscopic effect images.** 

IMPORTANT before applying for a job internally (note: the following statements do not apply for jobs in Germany with Works Council representation):

• Review this application criteria.

• You must already possess the appropriate visas and/or work permits required to live and work in the country the job is based. Do not apply until you have confirmed these authorizations are in place, or the job description states that international applicants will be considered.

Priority Skill

Content Moderation.

 

Skills & Experience 

• Excellent comprehension, communication, and Portuguese language skills

• Preferred Bachelor’s Degree in any field. 

• Should clear basic English language proficiency test. 

• Computer savvy, technologically capable – especially web browsers, and data entry skills (Able to run virus and spyware scans). 

• Ability to read and interpret text requests accurately. 

• Proactive with a strong work ethic. 

• Adaptable to learning new processes, concepts, and skills. 

• Demonstrates the ability to work as part of a team adding positive attitude and business focus. 

• Ability to work in a fast-paced deadline driven environment. 

• Ability to manage a team of multi-cultural analysts in a fast-paced environment. 

• Should be able to deal with sensitive material including sexual images, child pornography and hate and violence. 

• Ability to keep up to date with knowledge of current affairs (specifically American culture). 

• Should be able to navigate, search and download apps from client play store on the appropriate devices including experience using and downloading Android-based apps. 

• Strong coping, emotional resilience, and stress-management skills

• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies

• Strong attention to detail

• Comfort synthesizing and analyzing information from multiple streams

• Strong critical thinking and decision-making skills

• Ability to work differing rotations/shifts and non-standard work hours

• Commitment to quality, efficiency, and effectiveness

• Must be over 18 years of age

Role-Specific Skills requirements 

• Problem Solving & Escalation Management 

• Customer Interaction  

• Research Ability 

• Attention To Detail 

• Writing Composition 

• Multi-tasking 

• Call/Conversation Management 
   

Eligibility 

• 1-2 years’ experience in a professional work environment. 

• EU Citizen or Stamp 1G/4 visa (no sponsorship). 

• Fluency in desired language (and English). 

• Strong attention to detail to ensure quality of work. 

• Enthusiastic, positive attitude with a strong willingness to learn. 

• Good knowledge of internet and associated technologies. 

• Must be over 18 years of age

Benefits 
 

• Working for an international enterprise company 

• Great training 

• Company social events 

• Opportunities for carrier progression 

Please note that a minimum requirement in order to be successful for this role is to have a documented completion of a Leaving Certificate or High School equivalent.  

**Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc. The majority of your time will be spent on general content music, sports, beauty, fashion, kids, etc. but you will come across some sensitive content on a weekly basis.** 

About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

Inclusion and Diversity 

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace

If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts.

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com  

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement      

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities