Associate / Senior Associate - Compliance Operations

About Office Hours

Office Hours is a knowledge-sharing platform and tech-focused expert network. We work with a range of different clients including leading investors, consulting firms, and startups, who come to us with questions around a certain topic or industry. We connect them to human experts that can speak to these topics via interviews, surveys, and other knowledge sharing interactions.

Summary

As a Compliance Operations Associate, you will be instrumental in building our client compliance programs to support a growing company and build a world-class knowledge sharing platform. Partnering closely with the Head of Compliance and other key business stakeholders, you will be responsible for developing and managing processes to drive efficiency and impact for our clients and the teams that support them.

This role involves managing and supporting a wide range of projects, and requires flexibility to adapt to changing business priorities and a proactive attitude to identify and tackle challenges as they arise.

Responsibilities

Maintain standards for expert profiles via call and project review to ensure that expert quality and call content comply with Office Hours’ and client compliance policies and regulatory requirements.
Partner with the Client Solutions team to support customers across venture capital, private equity, hedge funds, consulting firms, healthcare and bio firms, and emerging growth companies.
Monitor projects to both anticipate and mitigate potential compliance risks.
Create and maintain tracking systems for key compliance documentation, including internal policies, product settings, and process requirements.
Drive cross-departmental initiatives to ensure compliance and regulatory requirements are met.
Design and facilitate in-person and digital compliance training programs for our Client Solutions teams.
Collaborate with the product, engineering, and management teams to continuously improve the Office Hours platform.

Senior Associate

Establish and implement new policies and network guidelines internally and across our network.
Partner with legal and compliance leaders across client accounts to implement policies and processes, maintain standards, and solve problems as they arise.
Working closely with the Head of Compliance, lead company-wide initiatives to improve and maintain network quality and company compliance.

Qualifications

You may be a fit for the Associate level if you have:

2-5 years of professional work experience as Compliance Operations, Compliance Associate, Legal Assistant, Paralegal or related roles.
You are resourceful and high-agency. You are driven by solving problems, and no problem is too big or too small to inspire action.
You are intellectually curious, and in all situations you seek to understand root causes and nuance.
You are detail-oriented and organized. You can build tight, scalable processes, and have the ability to bring structure to fast-moving information flows.
You are collaborative, have strong communication skills and love to think on your feet.

You may be a fit for the Senior Associate level if you additionally have:

4-10 years of relevant professional work experience. Relevant roles may include those working across Compliance, Operations, Legal, Trust & Safety or similar functions.
Experience taking end-to-end ownership of projects, including accountability for metrics, cross-functional requirements, and deadlines.
Experience working in highly-regulated industries or experience in a dedicated Compliance role at an expert network or research provider.

Bonus Points

Prior experience working at a startup.
Prior experience in operational roles, which may include supporting legal, compliance, risk management, and trust & safety departments.
Familiarity with venture capital, private equity, hedge fund, and other regulated financial industries.

Our Benefits

Competitive salary & stock options
Healthcare, dental, and vision coverage
Wellness/fitness benefit
Flexible vacation time, regular company holidays
Company retreats (Tahoe, Maui, Mendocino, Mexico City)
Parent-friendly, remote work, and paid family leave

Join our team and help everyone realize the true power of what they know!

Pay Transparency Notice

Full-time offers from Office Hours also include target equity + benefits (including medical, dental, vision and 401(k)).

Pay range: $80,000 – $120,000, based on seniority and relevant experience

This is a hybrid role, in our San Francisco office 2-3 times per week.

Don’t meet every single requirement? Studies have shown that some candidates, especially underrepresented groups such as women and people of color, are less likely to apply to jobs unless they meet every single qualification. At Office Hours we believe in building a diverse and inclusive workplace, so if you’re excited about this role but don’t meet every qualification in the job description, we still encourage you to apply. You could still be the right candidate for this or other roles at Office Hours!