Associate, Strategy & Operations, Trust & Safety

About The Team

DoorDash’s Dasher Trust team is looking for an experienced Strategy & Operations Associate to oversee our work in the Identity and Authenticity space. The Dasher Trust team’s work on Identity is critical to ensure that every delivery on DoorDash is a safe one. This is an exciting opportunity for a candidate with a proven track record of performance to oversee our strategy in this critical area.

About The Role

As an Associate on DoorDash’s Identity and Authenticity, you will be responsible for deep analyses and end-to-end implementation laddering up into critical large-scale initiatives supporting the Trust team’s objectives. You will partner with internal cross-functional teams, including Product, Operations, Marketing, Policy, and Legal, to launch initiatives from 0→1.

You will report to our Senior Manager of Trust and Safety.

You’re Excited About This Opportunity Because You Will…

Utilize and analyze complex data to make strategic recommendations on what products & solutions we should build to achieve our Trust team goals specifically for our International markets
Collaborate cross-functionally across the Safety S&O team, Marketing, Product, Engineering, Support, Legal, Policy, and others to drive key strategic projects
Gain an understanding of our different vendors to drive trust and authenticity on the platform, and work closely with them to find optimizations and improvements across the shared workflows and processes
Track progress against goals, highlight tradeoffs and prioritization for initiatives across the team, and communicate out results to Integrity leadership
Be a nimble and quick problem-solver who isn’t afraid to jump into an ambiguous problem that arises and can find an approach to solve - we are operating in a dynamic space, so we’re looking for people excited about the challenge of new and unexpected areas to deep dive!

We’re Excited About You Because…

2+ years focused on Strategy & Operations or experience executing in a fast-paced environment
You have experience with SQL in being able to interpret data into high-level insights
You have proven experience scoping solutions from ambiguous requirements
You have experience working with product and engineering teams to implement change and drive results
You have experience working with management and executive leadership teams
Bachelor degree required
Knowledge of the product we offer and passion for DoorDash’s mission

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See Below For Paid Time Off Details

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$56,500—$95,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.