BPO Training Manager - Content Moderation | Quezon City

100% onsite

Night shift, no guaranteed weekends off

Responsibilities

• Strategize, implement, and manage capability building programs that adhere to organizational objectives
• Plan and control deadlines, budgets and activities.
• Work with other program managers to identify risks and opportunities across different programs offered by the company
• Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders
• Work closely with cross-functional teams to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new and existing initiatives.
• Manage program keeping optimal return-on-investment in mind
• Manage vendors and procurement processes for capability building programs.
• Manage stakeholders and be accountable for delivering against established business goals/objectives

Qualifications:

• At least 3 years of experience as a Trainer
• At least 1 year of people management experience
• Prefers those with experience in a content moderation account, but open to any line of business
• Finished at least 2 years in college without back subjects