Brand Protection Analyst / Enforcement Specialist

How to Apply

• Apply via our Google Form: https://forms.gle/dsTD5L2BLapbyqt2A
• Applications that do not include the completed form will not be considered.

About Bustem

Bustem helps e-commerce brands identify and take down copycats, counterfeiters, scammers, and unauthorized sellers stealing their revenue. We scan marketplaces, websites, ads, and domains to detect brand abuse and enforce against it.

Bustem is bootstrapped, profitable, and growing fast: we hit $1M ARR within 60 days of launch and have since scaled to $5M+ ARR with zero outside investors. We've enforced takedowns on 100,000+ infringing listings, reclaimed over $1M in lost revenue, and now protect over 120+ brands. Fast-growing startups to global enterprises rely on Bustem to protect their revenue and their brand.

Learn more: https://bustem.com/careers

About the Role

We're hiring sharp, driven Brand Protection Analysts to join our global enforcement team. This is an execution-heavy, performance-driven role. You'll identify real threats, take action across platforms, and follow through until cases are resolved, working across marketplaces, social platforms, websites, domains and ad networks to shut down counterfeit listings, scam stores, fake accounts and other brand abuse.

We hire for a high bar. Our analysts own their queue, hit their targets, and communicate like professionals. The strongest analysts grow into team lead and client-facing roles, and we hire with that ceiling in mind.

Who You Are

• 1 to 3 years in trust and safety, brand protection, marketplace operations, fraud, IP enforcement, e-commerce operations or a similar execution-heavy role
• Native or near-native written and spoken English
• A reliable, stable internet connection and a professional setup for video calls, with the ability to work 1:00 PM - 9:00 PM SAST
• Tenacity and a strong work ethic. You clear your queue and hit your numbers without being chased, and take pride in resolving cases quickly and efficiently
• Technically sharp and a fast learner. You move comfortably between multiple tools, trackers, browsers and platforms, and pick up new ones quickly
• Comfortable using AI tools such as ChatGPT to support discovery, with the discipline to verify every lead manually before treating it as confirmed
• Extreme attention to detail and strong follow-through
• Strong judgment on what is urgent or worth escalating
• Energized by a competitive, performance-driven environment with clear quotas and weekly backlog targets
• Comfortable with repetitive, high-volume work

What You'll Do

Threat Identification

• Review alerts from Bustem's AI scanning system and confirm true infringements
• Run our standard discovery workflow (VPN, brand searches, whitelist checks) and use AI tools as a secondary check, verifying every lead before it is confirmed
• Find and flag counterfeit listings, scam websites, impersonation accounts, unauthorized sellers and fake ads
• Prioritize threats by urgency, client impact and revenue risk
• Spot repeat offenders and emerging platform trends

Enforcement and Takedowns

• File DMCA, trademark, fraud, marketplace, domain, hosting and social platform complaints across Shopify, Amazon, TikTok Shop, eBay, Alibaba, Instagram, Facebook, domains and hosting providers
• Track takedown progress from submission through resolution
• Document outcomes including success rate, time to action and resolution status

Case Ownership

• Own cases end to end from detection to enforcement to resolution
• Hit your daily and weekly targets and clear your backlog by the end of each week
• Escalate urgent or complex issues with clear context and recommended next steps

Client and Internal Communication

• Communicate updates to the internal ops team, platform reps and clients when needed

Process Improvement

• Contribute to SOPs, enforcement playbooks, workflows and templates
• Identify recurring issues and platform patterns

What Great Looks Like

• Move quickly without sacrificing accuracy
• Follow through without constant direction or reminders
• Hit your targets and keep your queue clear
• Manage multiple active cases accurately
• Translate messy enforcement work into simple, professional updates
• Keep case notes, trackers and records clean
• Take initiative and raise the standard for the team
• Bonus points for hands-on experience with Amazon, Shopify, TikTok Shop, eBay or Alibaba, exposure to DMCA, trademark or fraud-reporting workflows, and time in a fast-paced startup or remote team
• Ambition to grow into a team lead or Customer Success role

How We Work

Bustem's enforcement team is competitive and performance-driven. Quotas are clear, backlogs are cleared every week, and performance is reviewed regularly. Analysts who consistently perform earn more ownership and a path to team lead or Customer Success Manager. We tell you this up front because we want people who are energized by it.

Location

Remote, South Africa. You'll join Bustem's global enforcement team. A reliable internet connection and the ability to work flexible hours are required (1:00 PM - 9:00 PM SAST).

Compensation & Benefits

• R16,000 – R33,000 / month (base)
• Fully remote role, based in South Africa
• Permanent position with ownership of enforcement cases from detection through resolution

How to Apply

• Apply via our Google Form: https://forms.gle/dsTD5L2BLapbyqt2A
• Applications that do not include the completed form will not be considered.