Business Analyst - Apple Media Products, Cork

Do you have a passion for invention and self-challenge? Do you thrive on pushing the limits of what’s considered feasible? The people here at Apple don’t just create products - they create the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do. The Trust and Safety Operations group is seeking a forward-thinking and motivated analyst to help ensure accuracy and integrity across Apple Media Products discovery features. We evaluate and take action on signs of fraud, abuse, and manipulation. You will demonstrate analytic skills and be comfortable working with data in various environments and formats. Flexibility to work Saturdays and Sundays is a requirement of this role. This is an 11 month contract based in Cork. If you're keen to join one of the most successful companies in the world, then we'd love to hear from you. Let’s do our best work together.

Description

You will be integral to the worldwide customer experience of all Apple Media Products ensuring that they are safe and trusted platforms for our customers to find, download and stream content. Analysts in our Trust and Safety Operations group take a high volume of actions daily to reduce the impact of fraudulent content on our platforms. Our team provides cover seven days per week. Analysing data for the purposes of risk mitigation using multiple internal tools and Excel for investigations.  Identifying new fraud patterns. Consistently exercising sound judgement to identify potential problems and provide solutions.  The position requires excellent communication skills, resourcefulness, and ingenuity in solving problems.  Ability to work with minimal supervision while managing a variety of responsibilities.

Minimum Qualifications

Strong analytical skills, business focused and passionate about the customer experience. Background in fraud investigations a plus. Create opportunity out of uncertainty and able to provide insights to improve policy and process Knowledge of Apple Media Products beneficial. Familiarity of data analytics tool. E.g. SQL, Tableau.

Preferred Qualifications

Results-oriented, persistent, and meticulous. Comfortable with a dynamic work environment.  Bachelors degree or if you have relevant experience, you are encouraged to apply