Business Analyst (Automation & Business Insights) - Trust and Safety

Responsibilities
The Data Infrastructure & Business Insights (DIBI) team belongs to the Trust & Safety's Automation & Business Insights (ABI) department. We specialize in defining operational metrics, building scalable data infrastructure, delivering insights-driven performance reporting, and conducting cross-LoB business analysis. Our ultimate goal is to empower global moderation operations to thrive with quality, efficiency, and sustainability.

Responsibilities:
- Define and iterate on core operational metrics systems and attribution frameworks, ensuring alignment with business strategies and operational needs.
- Collaborate closely with Data Science (DS) and Data Warehouse (DW) teams to manage end-to-end data infrastructure, including dataset optimization, dashboard development, and maintenance.
- Extend data automated reporting solutions and engage in proactive efforts that align with overall business goals
- Develop and deliver comprehensive operational performance data reports, providing accurate, timely insights to track progress and identify improvement opportunities.
- Conduct in-depth cross-LoB business analysis, translating data into actionable recommendations to empower data-driven operational decision-making.
- Provide timely support for urgent business requests, including generating ad-hoc reports and preparing high-impact presentations complete with clear findings, observations, and strategic recommendations.

Qualifications
Minimum Qualifications
- Bachelor's degree or above in Mathematics, Statistics, Computer Science, Information Systems or other related majors.
- 3 years of professional experience in Data Analysis, Business Analysis, or Business Intelligence (BI), with a proven track record of delivering data-driven insights to optimize operations.
- Deep expertise in metric system design, attribution analysis, and anomaly detection - able to translate technical analytical frameworks into actionable operational guidelines.
- Proficient in data visualization tools (Tableau/Power BI) to build intuitive dashboards, paired with advanced skills in SQL, Excel, and statistical analysis; Python programming skills are a significant plus.
- Strong business acumen and an insight-driven mindset - capable of identifying hidden operational pain points through data and proposing targeted improvement solutions.

Preferred Qualifications
- Familiarity with content moderation, call center, or customer service operations; experience in Trust & Safety (TnS) strategies is highly valued for aligning with business scenarios.
- Outstanding stakeholder management and project coordination abilities - can balance conflicting demands, prioritize key tasks, and deliver high-quality results in a dynamic, fast-paced environment.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.