Business Analyst (Vendor/Outsourcing Analysis) - AI Data Service and Operations

Responsibilities
Our Company will be prioritizing applicants who have a current right to work in Singapore, and do not require Our Company's sponsorship of a visa.

About the Team
The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

Responsibilities
- Conduct in-depth analyses of operational metrics and vendor performance to identify bottlenecks, uncover improvement opportunities, and produce structured reports systematically with actionable insights that inform both strategic and tactical decisions.
- Translate findings into targeted process and vendor management optimizations that drive measurable business outcomes and support data-driven leadership decisions; drive necessary initiatives/projects to achieve said outcomes.
- Collaborate with technical teams, vendors, and stakeholders to design, develop, and maintain scalable data infrastructure and dashboards supporting diverse business and vendor management use cases.
- Drive the definition and maintenance of a clear governance framework for key metrics, including vendor KPIs, ownership, definitions, usage, and change management processes; lead and support initiatives to unify and standardize metrics, reporting practices.
- Ensure data accuracy, completeness, and consistency across operational, vendor, and performance metrics, by implementing data validation checks and governance mechanisms to maintain high data quality and trustworthy insights.
- Cultivate strong partnerships with Lines of Business partners and vendors, employing a strategic approach to facilitate the effective integration of LoB and vendor requirements into proposed solutions, thereby ensuring that operational strategies are closely aligned with business priorities.

Qualifications
Minimum Qualification(s)
- Bachelor's Degree or higher.
- At least 3 years of experience in business analytics, business intelligence, statistics, vendor management, or a related field, including analyzing human-centric vendors such as live-streaming agencies, delivery personnel, or similar workforce-oriented partners.
- Proficient in SQL (data extraction/manipulation), Python, BI/visualization tools, and advanced Excel for data analysis and reporting, with demonstrated ability to analyze vendor performance and operational data to identify trends, inefficiencies, and improvement opportunities.
- Strong track record in leadership reporting, showing ability to communicate complex analyses to both technical and non-technical stakeholders, translating insights into practical recommendations that improve vendor performance and operational outcomes.
- Strong quantitative and analytical skills, with the ability to synthesize large datasets, including vendor KPIs, operational metrics, and compliance data, to inform strategic decisions while operating effectively in complex, fast-changing environments.
- Strong organization, coordination, and communication skills, with proven experience managing vendor relationships, monitoring vendor performance, and leading complex, strategic projects.
- Exceptional problem-solving skills and detail-oriented; ensure data accuracy and quality, including vendor-related and workforce performance data, providing actionable insights to optimize operations and costs.

Preferred Qualification(s)
- Understanding of operational workflows, vendor management, and business processes in the Operations/Trust & Safety/Content Safety domain.
- Experience in vendor performance tracking, SLAs, and vendor-related process optimization.

Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. ​
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TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. ​
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We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​


About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
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Diversity & Inclusion​
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​