Business Planning & Programs Manager - Trust and Safety

Responsibilities
The Business Planning & Programs team is responsible for strategic, cross-functional initiatives of critical importance to Regional Safety & Risk Response (RSRR) and the broader T&S pillar. The focus is on owning high-priority programs, shaping their execution across functions, and ensuring RSRR's readiness for emerging challenges and opportunities. Success of this department will be measured by the ability to deliver outcomes at scale, influence senior stakeholders, and establish lasting processes that strengthen operational resilience.

As a Program Manager within T&S, you'll join a talented, multi-disciplinary team that is raising the bar for organizational effectiveness while driving on T&S's highest priority initiatives. You'll act as a project manager, consensus creator, and trusted partner to T&S Leadership. You will own and drive on cross-functional projects, strengthen fast-moving engagements, and push for T&S to reach new levels of organizational maturity and impact. If you are a high level thinker that is energized by cross-functional leadership and on-the-ground execution, this is the role for you.

Responsibilities:
- Own and drive multiple high-priority projects focused on Trust & Safety impact.
- Lead projects from conceptual stage to launch/execution: Define scope, schedule, key milestones, tasks, deliverables and ownership for timely and effective delivery of project outcomes at scale that strengthen T&S's readiness for emerging challenges and opportunities.
- Establish frameworks, tools, and governance processes to enhance operational efficiency, accountability, and consistency across T&S.
- Orchestrate the efforts of cross-functional teams across global time zones and geographies, including adaptive stakeholder management and escalation of blockers as necessary.
- Anticipate T&S leadership needs by providing proactive, executive-level communications on project progress, contribute thought leadership to initiatives, and deliver exemplary partnership and support.
- Help Trust & Safety reach greater levels of organizational effectiveness.
- Listen for, identify, and synthesize regional operational pain points; elevate high impact opportunities and shape cases for transformational change.
- Help grow the Program Management practice; develop new tool sets, processes, methods, and infrastructure to reach higher levels of domain maturity.
- Role model fact-based decisions in everything we do; proactively support the organization in sourcing data and generating insights for enhanced decision-making and outcomes.

Qualifications
Minimum Qualifications:
- 5 years of experience in complex program management, strategic planning, business process improvement, performance management, and/or change management.
- Highly organized with the ability to skillfully manage multiple projects and diverse stakeholders.
- Highly adept at cross-functional communication and stakeholder management.
- Exceptional interpersonal and influencing skills.
- Highly entrepreneurial self-starter capable of driving forward fast-moving projects.
- Proven ability to rapidly identify problems, thoroughly analyze them, and deliver pragmatic solutions.
- Adept at handling confidential information and situations with care and confidence.

Preferred Qualifications:
- Experience directly in Trust & Safety or a comparable technical field or complex global organization.
- PMP, Lean SixSigma Black Belt (LSS-BB), Design Thinking and/or Agile certification(s).

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.


TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request


Job Information
【For Pay Transparency】 Compensation Description (Annually) - Washington, DC
The base salary range for this position in the selected city is 105600 - 195320 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.