Capacity Planning Analyst - Trust and Safety

Responsibilities
About the team
The Global TikTok Short Video Safety Operations (VSO) Planning Team will serve as the hub of operational excellence, responsible for evaluating and executing impactful global initiatives, creating comprehensive reporting structures, delivering data-driven insights, and optimizing resource allocation within the EMEA region.

The Capacity & Allocation team periodically engages with multiple stakeholders-including Product, Algo, DS, and other OPS function teams — to collect updated business targets, validate product growth projections, and assess moderation team performance. Our team consolidates and analyzes these inputs, translating them into concrete capacity targets. These targets are delivered to downstream teams in a timely manner to ensure targets are met before deadlines, while providing sufficient moderation support to accommodate changes from product side.

What will I be doing?

- You are responsible for resource planning for multiple teams/business areas including business needs analysis to predict and prepare for workload increases or fluctuations.
- You will be real-time monitoring workloads and queues across multiple teams, adjusting resourcing as required to maintain performance.
- You analyse data to review workload and performance trends, continuously looking for areas of improvement.
- Managing capacity delivery schedules and use data-driven analysis to model various deployment scenarios
- Working with both platform Product Managers and development teams in the design of capacity monitoring and reporting tools
- Working with data analytics team to improve capacity forecast models
- Performing ad-hoc region or issue level analyses to determine the best allocation of capacity

Qualifications
Minimum Qualifications
- Bachelor’s degree or above
- You come with previous experience of large-scale capacity planning/resource allocation
- You pay attention to detail - comfortable using data to analyse performance and using insight to drive performance.
- You are experienced in cross functional stakeholder collaboration as well as senior stakeholder management.
- Excellent communication skills in English, both written and spoken.

Preferred Qualifications
- Proven experience in a BPO / Social Media / Call center environment is an advantage.
- Proven leadership/team management experience is an advantage.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.