Child Safety Lead

PGI is a global consultancy that helps organisations build digital resilience. We deploy our people to implement solutions on behalf of clients or to support them in developing their own capabilities. Our vision is a world resilient to digital threats and online harm. To achieve this, we need to grow our team of talented and passionate people. Our clients include some of the most well-known global brands, national governments, and innovative growing businesses. We operate in an exciting, fast-growing sector that bears increasing relevance and importance to nation-states, corporates, universities, and NGOs.

PGI’s Digital Investigations service line continues to expand, driving our successful growth. The Child Safety Service Lead is an additional responsibility held by a Senior or Principal practitioner alongside their delivery role. You will own the methodology, quality and development of DI’s child safety services, reporting to the Head of DI Capability for this remit, with ring-fenced time and no change to your line management. The responsibilities of the post are as follows:

What you'll be doing:

· Contribute to the methodology for PGI’s child safety services, including discovery and stress testing, platform safety testing and Online Safety Act child safety assurance.

· Set the quality standards for child safety work and ensure deliverables go through appropriate quality assurance before reaching clients.

· Build and maintain the child safety knowledge library: test scenarios, test account and persona protocols, harm typologies, templates and lessons learned.

· Own the content of PGI’s child safety operating protocols, including legal boundaries on material, safe research environments and the escalation route when a child may be at risk.

· Work with the Head of DI Operations to make sure welfare protections, such as screening, exposure limits, rotation and debriefs, are applied to everyone working on child safety engagements.

· Track regulatory and threat developments, including the Online Safety Act, Ofcom codes and enforcement, and changes in offender behaviour, and turn them into service updates and client implications.

· Shape the development and packaging of child safety services with the Head of Platforms, including bundling testing, discovery and assurance into a single offer.

· Provide subject matter input to scoping and proposals for child safety work.

· Advise the Resource Manager and portfolio leads on the experience, vetting and welfare needs of practitioners assigned to child safety work.

· Design and deliver the child safety module of the analyst onboarding curriculum, and mentor practitioners new to the area.

· Represent PGI’s child safety expertise in client forums and, where appropriate, external research and thought leadership.

One day one you will bring

· Substantial experience investigating online child sexual exploitation and abuse, including grooming and sextortion, in an investigations, trust and safety, law enforcement or NGO setting.

· Deep understanding of offender behaviour and how platform features are abused to harm children.

· Working knowledge of the UK Online Safety Act and Ofcom’s codes of practice; awareness of other regimes such as the EU Digital Services Act or Australia’s eSafety framework (desirable).

· Experience designing investigative methodology and quality assurance standards.

· A clear understanding of the legal and ethical boundaries of child safety work, and of safeguarding and escalation procedures.

· Experience training or mentoring other practitioners.

· A strong commitment to team wellbeing, and sound judgement when working with highly sensitive material.

· Willingness to undergo PGI’s enhanced vetting and wellbeing screening for child safety work.

Diversity, Equity and Inclusion at PGI

As a British company which operates internationally, we draw strength from the diversity of our people. Without our diverse team, we couldn’t do the work we do. We are involved in projects across 80+ geographies, our people speak 25+ languages and come from a variety of backgrounds. By hiring and cultivating a diverse, equitable and inclusive workforce, we can uphold values that enable every member of the team to thrive, while delivering novel solutions to novel problems.

Accessibility at PGI

Every individual has different requirements, so we are committed to implementing reasonable adjustments to mitigate physical and non-physical barriers in the workplace.

We strive to make the recruitment process as accessible as possible, but if you have any questions or concerns, please get in touch.

Please note: We are not accepting applications or speculative profiles from any recruitment agencies. If we require additional resource, we will reach out to you.