Communications Manager, Trust & Safety

Responsibilities
About the Team
TikTok’s Global Trust & Safety Communications team helps shape public understanding of how we keep our platform safe and protect our global community of more than a billion people. This team is responsible for proactively building trust and educating a range of audiences about our approach to trust and safety, managing a wide range of reputational issues and supporting product and policy development.

About the role
We're looking for a communications professional to join our Global Trust & Safety Communications team. This role will focus on proactive story-telling, global campaigns, and reactive issue-handling related to how we maintain civility on our platform and foster kindness and empathy. You'll also help think strategically about our approach to transparency and how we can help educate different audiences about our approach to safety. This is an opportunity to learn and grow your communications skills as you focus on strengthening TikTok's brand globally.

Your responsibilities will include:
- Create blog posts, media pitches, fact sheets, social media copy, and launch materials to amplify announcements and initiatives that build trust in TikTok's work on issues related to online safety, civility and transparency
- Working directly with reporters to handle reactive issues and securing coverage for proactive story-telling
- Work collaboratively with Public Policy, Trust and Safety, Legal and other teams to find proactive opportunities for positive storytelling about TikTok's efforts in safety, civility, and transparency
- Keep your finger on the pulse of how industry and platform issues are discussed by different groups, including the media, policymakers, civil society, academics and NGOs.
- Help train and advise spokespeople in preparation for media interviews, press conferences, and presentations
- Travel as needed to support the team and be willing to work flexible hours when needed

Qualifications
Minimum Qualifications
- 3+ years of professional communications/PR experience in public policy, trust & safety, or related field
- A high level of proficiency in both written and spoken English required as English is the company's official working language and will be needed to support discussions with cross regional partners.
- Proven track-record of working directly with media, including pitching to reporters and handling reactive communications end-to-end
- Strong organizational and project management skills

Preferred Qualifications
- An adaptable, proactive, enthusiastic, and results-oriented working style and approach is essential. You don't just 'get the job done', you take initiative and think about how you can add more value to go beyond the brief
- A highly analytical mindset, with qualitative and quantitative research skills
- Comfortable working in a fast-paced environment and under pressure
- Passionate about the technology sector and how it intersects with societal issues, including an understanding of issues related to safety and civility as outlined in our Community Guidelines
- Experience of collaborating with different business functions and international colleagues

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.