Community Engagement & Moderation Specialist (US/Remote)

Paired is a dynamic agency focused on connecting exceptional talent with innovative companies in need of their skills. As a pioneer in the realm of remote work, we value community, collaboration, and creativity. Our goal is to empower individuals with flexible job opportunities while nurturing an inclusive and supportive environment.

We are looking for a Community Engagement & Moderation Specialist to join our client's team. This remote position is key to building and maintaining a robust online community, ensuring that our platforms foster positive engagement and constructive dialogue. The ideal candidate will possess strong moderation skills and a passion for cultivating vibrant community interactions.

Responsibilities:

• Facilitate and moderate conversations across various social media platforms, ensuring a respectful and inclusive environment.
• Respond to community inquiries, comments, and concerns in a timely and professional manner.
• Identify and escalate any potential issues or conflicts that may arise within the community.
• Monitor community feedback and engagement metrics, providing insights for improvement.
• Develop and implement community engagement strategies to drive participation and interaction.
• Collaborate with marketing and content teams to align community initiatives with broader brand goals.
• Maintain a content calendar for community interactions and engagements.
• Compile regular reports on community engagement trends and activities.

• Bachelor's degree in Communications, Marketing, or a related field.
• Experience in community management, social media moderation, or related roles (2+ years preferred).
• Excellent written and verbal communication skills, with a focus on brand voice and tone.
• Proficient in social media platforms and moderation tools.
• Strong organizational skills with the ability to handle multiple projects and tasks simultaneously.
• A proactive approach to community engagement and conflict resolution.
• Experience working in remote teams or environments is a plus.
• A genuine interest in building community and fostering positive interactions.

• Competitive salary.
• Ability to work remotely.
• Collaborating with international teams, as you will be working for global company.
• This role is open to individuals of all experience levels, including fresh graduates and stay-at-home parents looking to re-enter the workforce.