Community Manager

About This Role

Grow and energize our communities of donors and fundraisers. You'll turn verification updates, impact stories, and campaign milestones into meaningful engagement and trust.

Key Responsibilities

• Editorial calendar: impact reports, beneficiary stories, partner spotlights aligned to SDGs we support (health, education, poverty alleviation)
• Manage social channels, webinars, and AMAs with campaigners; coordinate offline meet-ups as needed
• Own community guidelines and escalation with our Trust & Safety process
• Build referral and ambassador programs with trackable KPIs
• Stand up a monthly newsletter and achieve ≥35% open / ≥5% click rates
• Launch and moderate donor & fundraiser groups; maintain ≤12-hour average response time to inquiries
• Publish 6–8 'radical transparency' updates (where funds went, who was helped)
  
  

Requirements

• Passion or prior experience in community building, content, or communications for social-impact, fintech, or marketplace products
• Excellent writing, empathy, and moderation skills; data-literate and experiment-minded
• Strong understanding of social media platforms and best practices
• Experience with marketing analytics tools
• Excellent writing and content creation skills
• Strong analytical and data interpretation skills
  
  

Nice to Have

• Experience with CRM/email tools and basic analytics; comfort presenting to diverse audiences
• Knowledge of the Nigerian digital landscape
• Experience with paid advertising (Google Ads, Facebook Ads)
• Graphic design skills
• Experience with marketing automation tools
• Understanding of conversion optimization
• Previous experience in a startup environment
• Knowledge of fundraising and nonprofit sector
  
  

Ready to Apply?

Think you're a great fit for this role? We'd love to hear from you!