Compliance Support Specialist

Compliance Support Specialist

Location: TP plaza Cairo, Egypt

Work Model: On-site

Experience: 2+ years

About the Role

We are looking for a Compliance Support Specialist to join our team supporting a fast-growing, multichannel business. The role combines customer support, data analysis, compliance, risk identification, and process improvement.

You will analyze customer and case data, identify trends and potential compliance risks, manage escalations, and work closely with cross-functional teams to improve processes and customer support flows.

Key Responsibilities

Data, Reporting & Insights

• Analyze customer usage data, case patterns, and signals to identify potential misuse, risks, and compliance gaps.
• Provide data-driven insights to support customer engagements and business decisions.
• Prepare structured compliance and performance reports for internal stakeholders.
• Identify trends and opportunities for process and service improvements.

Workflow & Process Management

• Identify inefficiencies in case handling, tools, and workflows and recommend improvements.
• Document processes and support change-management activities.
• Maintain strong knowledge of escalation processes and ensure cases are handled accurately and efficiently.
• Support continuous improvement across customer support and compliance workflows.

Risk & Escalation Management

• Partner with Product, Trust, Legal, and other teams to resolve high-impact issues.
• Identify emerging risks and trends and support actions to mitigate them.
• Handle complex and escalated customer/client cases professionally.
• Ensure timely and accurate resolution of escalated issues.
• Support effective communication and de-escalation across different stakeholders.

Requirements

• 2+ years of experience in B2B customer support, complaint resolution, account management, or a similar role.
• Experience working in a metric-driven environment.
• Experience handling multiple communication channels, including phone, email, and chat.
• Experience in compliance, Product Integrity, Trust & Safety, risk management, or a similar discipline.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Ability to handle complex situations and difficult conversations.
• Good knowledge of Microsoft Office, especially Excel.
• Basic knowledge of SQL and experience working with databases or activity logs is an advantage.

Preferred Skills

• Experience in a multichannel customer support environment.
• Experience with data analysis, reporting, and trend identification.
• Strong escalation and stakeholder management skills.
• Ability to identify process gaps and recommend practical improvements.
• Strategic and analytical mindset.
• Ability to work effectively with cross-functional teams.

Why Join Us?

• Opportunity to work on a global, high-impact account.
• Exposure to compliance, data analysis, customer operations, and risk management.
• Opportunity to work with multiple cross-functional teams.
• Career growth within a dynamic and evolving business environment.