Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI
We’re looking for someone with a strong work ethic and the ability to work well both independently and within a larger team-oriented environment. A self-starting, intellectually curious, and creative individual who is comfortable operating in a fast-paced, dynamic environment.
Responsibilities:
Provide resolution to maintain standards of quality.
Review content and provide resolution based on prescribed guidelines.
Recognize trends and patterns and raise issues in a timely manner.
Provide insights to help improve support for the users.
Maintain a thorough understanding of processes and policies.
Provide excellent customer service to our customers.
Minimum Qualifications:
Any Graduate (PG an added advantage).
Freshers are eligible.
Fluent in reading/writing in English & French Language.
What can we offer?
Attractive salary.
Stable job offers - employment contract.
Work in a multicultural environment.
Various trainings (initiating, soft skills).
Possibility of development.
Benefits: Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts.
Private Medical services for employees.
Private Medical services for family members at preferential prices.
Life and disability insurance with Metropolitan Life up to 10,000 Euros.
Positive international working environment.
Fully paid training period.
Shift timings: 07:00 – 16:00, 12:00 – 21:00, 16:00 - 01:00, 22:00 - 07:00.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.