Content Moderation Specialist

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

The Content Moderation team at Snap is part of our Customer and Review Operations organization, which is dedicated to ensuring the safety of our Snapchat community and integrity of the platform. As a member of the team, you will play a vital role in ensuring that all public facing content, whether on Spotlight or Discover, aligns with our Community Guidelines, Recommendation Guidelines, Terms of Service and product-specific policies. Our team collaborates closely with our Policy, Product, Engineering, and Content partners to ensure Snapchatters have a safe and engaging experience on the platform. 

We are looking for an enthusiast Content Moderation Specialist to join our team! This position will work closely with Review Operations, Policy, and Product teams to help assess moderation efficiency and efficacy through data analysis, quality testing, and trends observation. This role will also help with content moderation, cross-functional questions, and project based work. 

What you’ll do:

• Review content submissions to ensure they abide by our community guidelines, recommendation guidelines and other product based requirements and policies 

• Drive quality management activities and conduct regular quality audits

• Act as the team's first point of contact for operational data inquiries. Independently leverage dashboards and reporting tools (e.g., Looker, Grafana) to monitor team performance, content trends, and policy enforcement effectiveness.

• Generate and present routine reports on key operational metrics, escalating significant findings and providing initial analysis to leadership and cross-functional partners.

• Project manage key moderation and product initiatives with tight deadlines and shifting priorities

• Identify and escalate new issues and trends

• Serve as a consultative partner with our vendor team on policy, quality and operational matters 

• Advise Snap teams on current and trending content while taking into account cultural and regional nuances

Knowledge, skills and abilities:

• Excellent writing and verbal communication skills 

• Strong analytical and problem-solving skills, including working with large data sets to solve business problems, and providing practical business insights via data visualization software (Google Sheets, Looker, Grafana, etc.)

• Proficiency in leveraging data visualization software (e.g., Looker, Tableau) to interpret data and communicate insights.

• Beginner to Intermediate SQL skills: Ability to write queries to pull and filter data, using functions like WHERE, GROUP BY, and JOIN.

• Ability to prioritize tasks and work independently with minimal oversight

• Great judgment and ability to problem-solve, both independently and with peers

• Experience managing multiple global projects and cross-functional stakeholders

• Excellent data analytics skills to drive problem-solving, decision-making and reporting

• Great judgment and ability to problem-solve, both independently and with peers

• Passion for Snapchat, content, and online safety

Minimum qualifications:

• Bachelor’s degree or equivalent work experience

• Flexible work-hours: full-time and weekends as needed

Preferred qualifications:

• Additional language skills are a plus

• 1+ year of experience with data visualization tools such as Looker, Tableau

• Experience in content moderation, operations/programme management, product or related role

• Experience in online safety related disciplines at a technology company

• Experience with JIRA or similar issue tracking software

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

The base salary range for this position is $73,000-$109,000 annually.

 

Zone B:

The base salary range for this position is $69,000-$104,000 annually.

Zone C:

The base salary range for this position is $62,000-$93,000 annually.

This position is eligible for equity in the form of RSUs.