Content Moderator

Company Description MICO WORLD, founded in 2014, is a world-leading open social platform that enables users to make friends, chat, video and voice call, live stream, and play games. The company offers a portfolio of social products including MICO, YoHo, TopTop, and Sugo, serving over 100 million users across more than 150 countries and regions. MICO WORLD has a strong presence in the Middle East, Southeast Asia, South Asia, Europe, and the Americas, and collaborates with over 150,000 contracted anchors. The organization is committed to delivering high-quality, engaging social experiences globally while continuously enhancing localization and strengthening its brand worldwide. Applicants can expect to join a fast-growing, international team focused on social innovation and user-centric products.

Role Description This is a full-time, on-site Content Moderator role based in Cairo, Egypt. The Content Moderator will review and evaluate user-generated content (text, images, audio, and video) to ensure compliance with community guidelines, legal requirements, and platform policies. The role includes identifying and removing content that is harmful, inappropriate, or violates standards, while accurately categorizing and flagging edge cases for escalation. The Content Moderator will respond to user reports, provide clear and respectful feedback when needed, and help maintain a safe and positive environment across MICO WORLD MENA products. Daily tasks also involve documenting moderation decisions, sharing feedback with product and operations teams, and supporting continuous improvement of moderation workflows and guidelines.

Qualifications

• Strong analytical skills to assess complex content, identify policy violations, and make consistent, data-informed moderation decisions.
• Excellent communication skills to document cases clearly, collaborate with cross-functional teams, and interact professionally with users when required.
• Customer service abilities to handle user reports empathetically, resolve issues effectively, and contribute to a positive user experience.
• Technical support and troubleshooting skills to navigate multiple content management tools, reporting systems, and internal platforms efficiently.
• Experience in training or knowledge sharing, including supporting onboarding of new team members and contributing to updates of moderation guidelines.
• Fluency in English; proficiency in Arabic and/or other regional languages is highly advantageous.
• Previous experience in content moderation, trust and safety, social media, or online community management is preferred.
• Ability to work in shifts, including evenings, weekends, and holidays, depending on operational needs.
• Resilience and emotional maturity to handle sensitive or distressing content with appropriate self-care and adherence to company support protocols.
• Diploma or bachelor’s degree in a relevant field (such as Communications, Media, Psychology, or IT) or equivalent practical