Content Moderator Associate (Non-Voice Entry Level)

🚫 DO NOT APPLY IF YOU STILL HAVE PENDING APPLICATION WITH ACCENTURE WITHIN THE LAST 12 MONTHS 🚫

We are looking for Content Moderators to be part of our talented team!

Content moderation is a meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.

As a Content Moderator, you are expected to perform the following (but not limited to) duties and responsibilities:
Review, classify and/or remove content according to client guidelines, using specific tools and channels.
Understand and remain updated on changing client policies and guidelines.
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
Serve as an advocate for the user community.
Participate in process improvement initiatives that improve quality and efficiency of work.
Participate in continuous training programs and workgroup discussions for optimal development in the role.
Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.

Qualifications
Open to College Graduate or College undergraduate (2 years college) with at least 18 months BPO Experience
With Working knowledge and experience with computers and internet
Strong coping, emotional resilience, and stress-management skills
Excellent comprehension, communication, and English language skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
Strong attention to detail, ability to prioritize and multitask.
Comfortable synthesizing and analyzing information from multiple streams.
Strong critical thinking and decision-making skills
Working knowledge and experience with computers and internet
Ability to work in a fast-paced deadline driven environment.
Willing to work in any shifts i.e. night shift, graveyard schedule etc.
Amenable to work in any Accenture or client site

𝗢𝗧𝗛𝗘𝗥 𝗕𝗘𝗡𝗘𝗙𝗜𝗧𝗦:
• HMO on day 1 (₱400K Principal, Maxicare, ₱150K 2 Free dependents)
• 18% Night Differential
• IPB (Annual Individual Performance Bonus)
• Leave credits available (10SL,15VL)
• Life Insurance
• Retirement Plan
• Performance Bonus
• Christmas Bonus
• Loyalty Bonus
• Expanded maternity leave up to 120 days*
• Expanded paternity leave up to 30 days*
• Employee Stock Purchase Pan
• Flexible Working Arrangements
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