Content Moderator - Contract

Content Moderator - Contract

Location: Remote, UK or US

Rate: $25 per hour or £18 per hour

Working pattern: 40 hours per week, worked across 5 days, covering either 8am to 4pm ET or 1pm to 9pm ET

About Us

Duel is a SaaS company on a mission to make Brand Advocacy the industry standard philosophy for building brilliant retail brands. It was founded by world record breaking adventurer and former brand ambassador Paul Archer. We exist to show that companies built for advocacy can change the world. In today's hyper connected world, where social media is now twice the size of all other media channels combined and entirely user generated, the most successful brands are the ones investing in people and in community, not in ads.

The Duel Brand Advocacy Solution allows enterprise brands to do just that. We have onboarded over 60 influential brands such as Abercrombie & Fitch, Charlotte Tilbury, Spanx, Victoria's Secret, LUSH, and Elemis. Duel's team works from hubs in New York City, London, and Bristol. Our team of 60+ is composed of psychologists, brand experts, and community builders, combining cutting edge brand expertise with seasoned SaaS experience.

Backed by top VCs, Duel recently announced a $16 million Series A, which is accelerating our growth in the US from our base in New York and bringing our AI driven product vision to life, giving brands what they need to grow through thousands of advocates, customers, creators, and brand ambassadors.

The Role

The Content Moderator is responsible for reviewing advocate applications, content submissions, and programme activity to ensure every moderation decision aligns with each brand's guidelines. By making accurate, consistent, and timely decisions, you'll help protect brand safety, maintain programme quality, and keep advocacy programmes moving efficiently.

We're Looking for Someone Who Will…

• Review advocate applications against brand-specific acceptance criteria.

• Review task and content submissions to ensure they meet campaign requirements and brand guidelines.

• Approve, reject, or escalate submissions using documented moderation criteria.

• Identify fraudulent, duplicate, spam, or policy-violating activity.

• Escalate high-risk or unclear cases to the Programme Manager.

• Maintain accurate moderation records and decision logs.

• Meet agreed service levels for application and content review.

• Identify recurring trends or edge cases that could improve moderation guidance.

We'd Love to Hear from You If You Have…

• Strong judgement and a track record of making consistent, accurate decisions.

• The ability to work efficiently and deliver to specific turnaround times that keep programmes moving.

• A keen eye for detail, with the ability to interpret and apply brand guidelines fairly and consistently.

• Confidence identifying when something needs further review and providing clear, well-documented escalations.

• A commitment to maintaining accurate, high-quality records that support audits, reporting, and continuous improvement.

• Strong attention to detail, even when working through high volumes of content.

• The ability to balance speed, quality, and consistency without compromising moderation standards.

• Clear communication skills and the confidence to flag ambiguity, emerging issues, or recurring patterns when you spot them.

Our Culture

• We're building a remarkable company with remarkable people. Advocacy is our north star, for our customers and for the people who work here.

• We're a high trust, tight ship team, full of Bloody Brilliant & Utterly Lovely people doing their best work together.

• We value trust and freedom above all else, combined with deep ownership, execution, and candor.

• Our people hold real equity in Duel, and we take that ownership seriously.

Our Commitment to Diversity, Equity & Inclusion

Duel is committed to building a team where people with different backgrounds, experiences, and perspectives can do their best work. We hire on merit, and we know that a team which thinks and looks the same in every room will always carry blind spots the market will not forgive. Duel is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, veteran status, or any other status protected by federal, state, or local law. This applies to every stage of employment, including hiring, compensation, promotion, and termination.

We welcome applications from candidates of all races, ethnicities, ages, genders, gender identities, sexual orientations, religions, national origins, and abilities, and we endeavour to provide reasonable accommodations for candidates and employees with disabilities throughout the hiring process and on the job.

Perks and benefits are not included as part of this contract position.*