Content Moderator (Junior Data Reviewer) with English and Czech

What will you do? 

• Review, classify and/or remove content according to client guidelines, using specific tools and channels 

• Understand and remain updated on changing client policies and guidelines 

• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team 

• Serve as an advocate for the user community 

• Participate in process improvement initiatives that improve quality and efficiency of work 

• Participate in continuous training programs and workgroup discussions for optimal development in the role 

• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe 

Basic Qualifications/Skills Needed: 

• Strong coping, emotional resilience, and stress-management skills 

• Excellent comprehension, communication in English (min. B2) and Czech (min. B2) (knowledge of Slovak language is a plus).

• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies 

• Strong attention to detail 

• Comfort synthesizing and analyzing information from multiple streams 

• Strong critical thinking and decision-making skills 

• Deep familiarity and passion for the internet, internet platforms, and internet culture 

• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported​ 

• Ability to work well individually and as part of a team 

• Flexibility in meeting changing business needs in a fast-paced environment 

• Commitment to quality, efficiency, and effectiveness 

• Previous business process outsourcing, customer service, or content moderation experience is a plus 

• Willingness to work on a rotating schedule across a 7-day work week - morning, evening, or night shifts, depending on project needs (including weekends and public holidays)

• Willingness to work from the office Proximo II in Warsaw

What can we offer: 

• Using foreign language and new technology solutions daily, cooperating with various global Clients.

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly  dividends if they own company shares.

• Paid employee referral program.

• Private medical care, life insurance.

• Access to the WorkSmile platform (possibility of using a wide range of products and services)

• Multisport card

When applying please enclose the below statement: 

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018, on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntarily. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.”