Responsibilities:
Monitor and moderate user-generated content, such as comments, and publisher-generated content according to preset customer guidelines.
Approve or reject content/comments based on compliance with customer guidelines.
Stay informed about news and current affairs, especially in international markets like the US.
Identify gaps and gray areas in policies and guidelines based on real-world data.
Document and store edge cases and nuanced examples among moderated content to create reference repositories.
Requirements:
Degree in journalism, communication, Chinese language, or a similar field.
2 to 3 years of experience as a content moderator, social media moderator, or equivalent newsroom experience (print/digital/TV).
Familiarity with news and media editorial policies.
Fluent in Mandarin/Cantonese language, both oral and written, with excellent comprehension skills in Business English.
Ability to work under pressure and make sound judgment calls.