Content Moderator & QA Specialist

About the Role

We are looking for a detail-oriented Content Moderator & QA Specialist to support the safety and quality of our gaming platforms. You will play a key role in reviewing user-generated content (UGC), ensuring compliance with community standards, and maintaining a fair and engaging player environment.

Key Responsibilities

• Review and moderate user-generated content (e.g., in-game chat, usernames, forums, player reports) in accordance with company policies and gaming community guidelines.
• Conduct quality assurance (QA) audits on moderation decisions to ensure accuracy, consistency, and adherence to internal standards.
• Follow established moderation workflows, escalation protocols, and SOPs to deliver reliable and scalable outcomes.
• Identify trends, emerging risks, and edge cases (e.g., toxic behavior, cheating, scams), and escalate appropriately.
• Document moderation decisions and contribute to the continuous improvement of guidelines and knowledge bases.
• Collaborate with Player Support, and User Operations teams to support a safe player ecosystem.
• Meet defined productivity and quality KPIs on a daily and weekly basis.

Requirements

• Diploma or Bachelor’s degree in any discipline
• Proficiency in Mandarin Chinese (reading and written) to review Chinese-language gaming content; working knowledge of English for internal communication
• 1–2 years of experience in content moderation, Trust & Safety, customer support, data labeling, or related operational roles (gaming industry experience is a plus)
• Familiarity with common online violations such as harassment, hate speech, fraud, cheating, and intellectual property infringement
• Strong attention to detail with the ability to interpret guidelines and make consistent, fair decisions
• Able to handle high-volume, repetitive tasks with accuracy and focus
• Comfortable working in a fast-paced, metrics-driven environment
• Willingness to work rotating shifts, including weekends and public holidays (if required)