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Content Moderator - Tamil - KL

Teleperformance
3 hours ago
Full-time
On-site
Malaysia
Analyst

Overview

The role

Think of this role as someone who will ensure safe experiences for both people and businesses across the global, online digital community.

 

As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be working at a computer each day, reviewing, and managing internet content which at times will be of a sensitive/Egregious and/or graphic nature, and you will be trained on how to apply the client's policies, and then use these policies to uphold the established community guidelines.

 

This is NOT a work from home position.

Qualifications

Essential Requirements:

  • Fluent in Written Tamil with Strong Reading Comprehension Skills
  • Experience of working in a high transactional role, in a KPI driven environment.
  • A background in either content moderation, customer service or any other role that involves working with daily targets.
  • You will have a track record that demonstrates your ability to perform multiple tasks while paying close attention to detail.
  • Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content.
  • Availability to work rotational shifts.

 

Preferred requirements

  • Deep familiarity with social media, internet laws, policy regulations and market knowledge
  • Content Moderation experience is preferred, but not essential.
  • Bachelor’s degree in any field is acceptable.

Responsibilities

Key Responsibilities:

  • Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the client.
  • Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.
  • Make timely escalations in accordance with established procedures.
  • Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security.
  • Participate in continuous training programs established by the company for optimal development in the role.
  • Comply with all instructions and procedures related and complementary to the role.
  • Be attentive to the communications that arrive through the different communication channels of the company.