Content Moderator — Trust & Safety

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Trust & Safety

Content Moderator — Trust & Safety

Join our Trust & Safety practice to help keep online platforms safe and compliant. As a Content Moderator, you will review user-generated content — images, videos, text, and livestreams — against platform policies, identifying and actioning violations with speed and accuracy.

Ranchi, Jharkhand

Full-Time

Moderator / Senior Moderator

1–3 years experience

Responsibilities

• Review user-generated content (images, video clips, text posts, comments) against client platform policies.
• Accurately categorise content: approve, remove, escalate, or send for secondary review.
• Meet daily productivity targets while maintaining accuracy above the contractual SLA threshold.
• Identify and escalate critical content (self-harm, CSAM, terrorism, illegal activity) within defined SLA — typically 2 hours.
• Document content decisions accurately in the moderation tool for audit and reporting.
• Participate in weekly calibration sessions to align on policy interpretation.
• Provide input to QA team on edge cases and policy grey areas.
• Maintain confidentiality of all platform content and user data reviewed.
  
  

Requirements

• 1–3 years in content moderation, trust & safety, or online policy enforcement.
• Strong reading comprehension and attention to detail.
• Ability to make consistent, policy-based decisions at speed under volume pressure.
• Emotional resilience — this role involves exposure to graphic or disturbing content; structured well-being support is provided.
• Basic proficiency in English; additional regional language skills valued.
• Graduate degree preferred; 10+2 with relevant experience considered.
  
  

Nice to Have

• Experience moderating video, livestream, or social media content specifically.
• Familiarity with content moderation tools (Jira-based queues, Brainware, or similar).
• Understanding of CSAM reporting obligations and platform policy frameworks.
  
  

About Ayuda Solutions

Ayuda Solutions is a technology-enabled BPO and intelligent operations company headquartered in Ranchi, India. With 13+ years of delivery excellence, we serve enterprises across 11 industries — from BFSI and healthcare to hi-tech and e-commerce — combining AI automation with expert human operations.

With 800+ professionals, ISO 27001 certification, and a 4.4-star Glassdoor rating, we are a place where careers are built — not just jobs held. 68% of our managers started as team members and grew with us.

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Send your CV and a brief note about why you're the right fit for this role. We respond to every application within 3 business days.

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careers@ayudasolutions.com

Role Details

DepartmentOperations

LocationRanchi

TypeFull-Time

LevelModerator / Senior Moderator

Experience1–3 years

What We Offer

Structured well-being support programme and access to confidential counselling

Night shift differential pay

Health insurance — self + family

Performance-based incentives

Clear path to Senior Moderator, QA Analyst, and Policy Specialist roles

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