Content Moderator (Trust & Safety) – Traditional Chinese & Cantonese

Overview

Content moderator jobs continue to be on the rise as the online world never stops needing content moderation. A Content Moderator is always on guard, maintaining the online reputation of a business. They screen, monitor, and approve content in compliance with the website’s guidelines. They also promote excellent customer service and help cultivate a strong community around the brand.

About the Role

Report to: Team Leader

Location: Singha Complex, Bangkok, Thailand (On-site, no WFH)

Work Arrangement: 5-day work week with rotational shifts *Rotating days off

Language: Minimum English B1/B2 level and Traditional Chinese & Cantonese C1 or above

Responsibilities

• (May perform other duties as requested that may not be specifically addressed in this document.)
• Review, classify, annotate, categorize, group, mask, or label content related to video, audio, text, image, documents, or other relevant data based on defined guidelines.
• Generate data sets for production and machine learning purposes.
• Actively listen and classify different audio datasets, including human and animal sounds, songs, music, conversations, etc.
• Review and classify emotions, gestures, and other relevant elements in content.
• Annotate images in heat graphs or spectrograms to determine sleeping or active states.
• Understand and stay up to date with content policies and guidelines.
• Review online videos, social media, web pages, and advertising content for compliance with policies and guidelines. Content could be in text, image, audio, video, or any other format.
• Identify content that does not comply with requirements and flag it for action.
• Use judgment to perform required tasks effectively and accurately.

Qualifications

• Minimum B1–B2 level in English.
• Minimum C1 level in Traditional Chinese and/or Cantonese.
• Must be able to speak, read, and write Mandarin and/or Cantonese to support the required market.
• Bachelor's degree in any field.
• Minimum of 2 years of full-time work experience - applicable for expats (Candidates with qualifications below a bachelor's degree must have at least 5 years of full-time work experience).
• Excellent attention to detail and ability to maintain focus during repetitive tasks.
• Strong understanding of social media platforms and various content types.
• Ability to stay current with evolving content policies and guidelines.
• Analytical and critical thinking skills.
• Ability to work in different shift rotations (24/7 shifts, if required).
• Previous business process outsourcing (BPO), customer service, or content moderation experience is a plus.

Required Skills

• Excellent attention to detail.
• Strong understanding of social media platforms.
• Ability to stay current with content policies.
• Analytical and critical thinking skills.
• Ability to work in different shift rotations.

Preferred Skills

• Previous business process outsourcing (BPO) experience.
• Customer service experience.
• Content moderation experience.

Pay range and compensation package

Details regarding pay range or salary will be provided during the interview process.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.