Content Moderator - Vietnamese Speaking (Bangkok based, relocation provided)

⚫ Company Description

TP is a global digital business services company that delivers the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We provide advanced, digitally-powered business services to the world's best brands. Join TP, ranked #7 among World's Best Workplaces in 2024!

⚫ Overview

Content moderator jobs continue to be on the rise as the online world never stops needing content moderation.

A Content Moderator is always on guard, maintaining the online reputation of a business. They screen, monitor, and approve content in compliance with the website’s guidelines. Also, they promote excellent customer service and help to cultivate a strong community around the brand.

⚫ Qualifications

Bachelor’s Degree or equivalent in any discipline. Fresh graduates are welcome to apply.

Fluent in Vietnamese language and B2 level in English.

Must be willing to relocate to work on-site at Bangkok, Thailand.

Ability to work in rotational shifts (24/7 shifts).

Previous business process outsourcing, customer service, or content moderation experience is a plus.

Strong understanding of social media platforms and various content types.

Ability to stay current with evolving content policies and guidelines.

Analytical and critical thinking skills.

⚫ Responsibilities

(May perform other duties as requested that may not be specifically addressed in this document)

Review, classify, annotate, categorize, group, mask, or label content related to video, audio, text, image, documents, or other relevant data based on defined guidelines

Generate data sets for production and machine learning purposes

Actively listen and classify different audio datasets, including human and animal sounds, songs, music, conversations, etc.

Review and classify emotions, gestures, and other relevant elements in content

Annotate images in heat graphs or spectrograms to determine sleeping or active states

Understand and stay up-to-date with content policies and guidelines

Review online videos, social media, web pages, and advertising content for compliance with policies and guidelines. Content could be in text, image, audio, video, or any other format

Identify content that does not comply with requirements and flag it for action

Use basic judgment to perform required tasks effectively and accurately

Display a strong bias to doing what’s right for our community in supporting social media’s mission

Enforce social media Terms of Use by carefully monitoring reports of abuse on the site

Work in a 24/7 shift rotation

⚫ Perks and benefits

Compensation: Basic Monthly Salary Range starts from 40,000 THB (without including KPI Incentive, Night Shift Allowance and Public Holiday Rate).

Work-Life Balance: Paid time off, flexible work. 15 days of Annual Leave + 14 days of Sick Leave + 60 days of Hospitalization Leave + 98 days of Maternity Leave or 7 days of Paternity Leave per annum (T&C applied). x3 Pay rate on 16 Public Holidays

Health & Wellness: Health Insurance, Dental and Vision Annual Coverage

Financial & Recognition: Performance Bonus, Rewards and Recognition Program

Work Environment: Diverse and Inclusive Employee Engagement Activities

Professional Development: Learning and Development Program, Training programs, Certifications, Internal promotions.

Perks & Discounts: Company discounts, Internet Broadband

Visa and Relocation package are available for this position ✈️✅

👉 Kindly acknowledge qualifications carefully before you apply