Content Review and Tagging Team Leader / T r

Temu is seeking a highly motivated and experienced Content Review and Tagging Team Leader / Trainer to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping us achieve our goals. In this role, you will have the opportunity to work with a team of driven individuals dedicated to making a difference in the industry.

Content Review and Tagging Team Leader

Responsibilities：

1. Facilitate, coach, and supervise a team of Content Moderators and Tagging Specialists.
2. Track daily attendance, schedule adherence, and productivity.
3. Conduct regular coaching sessions, performance reviews, and one-on-one meetings.
4. Encourage and enable the team performance to achieve KPIs.
5. Analyze performance trends and develop action plans to address gaps.
6. Align all moderation decisions with client guidelines and company policies.
7. Escalate policy ambiguities and high-risk cases to Operations.
8. Conduct calibration sessions with Quality Assurance (QA) and Trainers.
9. Handle and support employee concerns, disciplinary actions, and documentation.
10. Prepare daily, weekly, and monthly operational reports.
11. Coordinate with Workforce Management regarding staffing requirements.
12. Foster employee engagement and maintain a positive working environment.
13. Support change management initiatives and process improvements.

Requirements：

1. Bachelor’s Degree preferred.
2. At least 2 years related experience.
3. Minimum 1 year leadership experience.
4. Experience in Content Moderation or Trust & Safety is an advantage.
5. Strong analytical and problem-solving skills.
6. Excellent communication and people management skills.
7. Proficient in Microsoft Excel, Google Workspace, and reporting tools.

Content Review and Tagging Trainer

Responsibilities：

1. Facilitate the New Hire Training.
2. Conduct product, process, and policy training.
3. Deliver refresher and upskilling sessions. Develop and maintain training materials.
4. Assess trainee performance through examinations and nesting evaluations.
5. Conduct coaching sessions based on Quality Assurance (QA) findings.
6. Monitor trainee progress during nesting.
7. Ensure training content reflects the latest client policies.
8. Collaborate with Operations and Quality Assurance (QA) to identify training needs.
9. Prepare training reports and learning effectiveness analysis.
10. Conduct certification and recertification programs.
11. Support implementation of new workflows and process changes.

Requirements：

1. Bachelor’s Degree preferred.
2. At least 1 year training experience in related environment.
3. Experience in Content Moderation is an advantage.
4. Strong facilitation and presentation skills.
5. Excellent written and verbal communication.
6. Proficient in Microsoft Office and presentation software.
7. Ability to simplify complex policies into learner-friendly content.

At Temu, we are proud to be an employer that builds a diverse community. We encourage all qualified individuals to apply and join our team. We are dedicated to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity.

Apply today to join Temu and be part of a dynamic and innovative company.