CONTENT REVIEWER (CONTRACTUAL)

Industry & Sector: A fast-growing player in Conversational AI and Digital Customer Experience, delivering AI-enabled contact center, voice automation and moderation services for global platforms. Contractual, remote role supporting content safety, community standards enforcement and quality assurance across digital products.

Standardized Title (high-performing): Content Moderator

Role & Responsibilities

Review and moderate user-generated content (text, images, short video, and metadata) against defined community guidelines and safety policies.
Classify, tag and escalate content accurately using moderation dashboards and internal workflows to ensure timely takedowns and actions.
Apply policy judgement consistently to complex or borderline cases and document rationale for audit and training purposes.
Operate within SLAs and KPI targets — maintain high accuracy, throughput and adherence to shift schedules for 24/7 coverage.
Collaborate with Trust & Safety, Legal and Product teams to surface recurring issues, policy gaps and content trends.
Contribute to quality assurance by participating in calibration exercises, feedback loops, and improvement initiatives.

Skills & Qualifications

Must-Have

Proven experience in content moderation or content review for digital platforms.
Strong knowledge of community guidelines, safety policy application and takedown workflows.
Comfort moderating text and multimedia content (images and short-form video).
Familiarity with moderation tools and dashboards for tagging, escalation and reporting.
High attention to detail with ability to document case rationale and follow audit processes.
Ability to work remotely in India and reliably meet shift and SLA requirements for a contractual engagement.

Preferred

Experience with trust & safety or community operations on global platforms.
Exposure to analytics or basic reporting (KPI tracking, quality metrics).
Multilingual moderation capability or familiarity with regional content sensitivities.

Benefits & Culture Highlights

Fully remote, India-wide contract with flexible shift options and structured onboarding.
Hands-on exposure to industry-standard moderation tools and Trust & Safety processes.
Fast-paced environment with opportunities to influence policy and quality improvements.

Keywords: content moderator, content reviewer, trust and safety, community guidelines, policy enforcement, content moderation, remote, contractual, India. To apply, submit a concise résumé highlighting moderation experience and tools you’ve used.

Skills: kpi,quality assurance,video,content,digital,google sheets,content moderation,contractual
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