Work location- WFO Client office (Menara 1 Sentrum)
Working hours/days - (Mon-Friday 9AM-6PM)
Job Description
PE is responsible for working as Operator for Basic Review. Associates will make an outbound call and review all the attributes provided following the GDO Policy accordingly. Associates expected to ensure 100% compliance like have quality below 2%, 100% Productivity, and no escalations issue. Associates need to display a high level of confidence in ensuring compliance to both Client and Cognizant policies, and Code of Ethics.
Detailed Role & Responsibilities :
0-1 year of expereince in content review / Customer service experience is preferred.
Listing Review (Verify and review information as per policy and guidelines)
Analyze the data, reviews, moderated and fixes relevant data, Resolves user reports and queries
Basic Listing Review
Listing verification. Identify spam trends and escalate to relevant teams
Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
Gather information via outbound calls to businesses
Work collaboratively with the Team Leads
Core Competencies
Excellent written, reading & spoken communications skills in English &/ Required Language (Thai) and understanding of local culture
Ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and short time lines
Excellent attendance record and timekeeping
Possess the ability to work in a team environment as well as independently
Sense of ownership and pride in your performance and its impact on the team.
Set a healthy environment in the team and positive mind frame in the individual
Ability to work in a fast-paced, constantly evolving environment
Proven track record of exceptional performance and high productivity
Quick learning and understanding of complex processes
Other Requirements:
Candidate should be comfortable to work in normal working hours and work overtime
Ability to work with a high degree of accuracy (great attention to detail / content review)
Ability to work in a fast paced environment with minimal supervision
Customer service orientation and ability to work in a team
Strong keyboard and analytical skills