At TikTok, our mission is to inspire creativity and bring joy.
We’re committed to maintaining a safe, inclusive, and positive environment where our global community can thrive. The US Trust and Safety team plays a critical role in achieving this by ensuring that users, viewers, and creators feel secure and supported on our platform.
Position And Team Overview
TikTok is seeking an experienced and dynamic Trainer to join the USDS Trust and Safety Moderation Training team. This role sits within our Training Delivery function and is responsible for delivering impactful, high-quality training to Content Moderators, QAs, and team leaders. The ideal candidate brings a deep understanding of adult learning principles, excels at translating complex policies into actionable training, and collaborates seamlessly with cross-functional partners—including Policy, Quality, and Operations. As a Trainer, you’ll play a key role in facilitating multiple training programs and driving performance and knowledge improvements across various moderation sites.
Key Responsibilities
Deliver instructor-led training for new hires, up skilling, and policy updates across multiple workflows.
Support cross-training efforts, ensuring Moderators, Leaders, and Quality Analysts are equipped to handle different workflows and responsibilities.
Collaborate closely with global training teams and internal/external partners to design and implement training solutions.
Maintain, and update training documentation, including curricula, guides, and SOPs.
Translate complex policy updates into easy-to-understand learning materials and ensure alignment with Content Moderation.
Partner with the Quality team to identify performance gaps and design targeted training strategies to improve quality across locations.
Utilize adult learning principles to choose appropriate training media, methodologies, and formats (e.g., live sessions, eLearning, blended learning).
Develop and review training materials such as job aides, knowledge checks, and assessments to evaluate learner progress and outcomes.
Support the completion and certification of various courses in the LMS.
Foster a culture of learning by designing and delivering ongoing trainer development programs.
Be the subject matter expert for internal lines of business or products, providing core training support and expertise.
Work efficiently under tight deadlines in a fast-paced and dynamic environment, maintaining high levels of quality and effectiveness.
Regularly collaborate with the Policy team to ensure timely and accurate delivery of training on policy changes.
Continuously evaluate training effectiveness and make recommendations for improvements.
Qualifications
Minimum Qualifications:
3 or more years of training/operational experience in a Customer Support, Trust and Safety, Moderation, or BPO/Vendor operations.
Excellent written and oral communication, public speaking, presentation, and organizational skills.
Strong ability to adapt to changing business needs in a fast-paced environment.
Ability to travel up to 20% a year to support moderation locations.
Strong interpersonal skills, including effective listening, intercultural collaboration, and providing feedback.
Solid understanding of adult learning concepts and methodologies.
Proven experience managing multiple projects independently from initiation to delivery.
Preferred Qualifications
Experience in working in a Learning Management Systems (LMS) and/or other Learning Development authoring tools
2 or more years of practical experience in Learning and Development or Training Delivery, delivering large-scale training programs to diverse audiences.
Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of
Your resilience and commitment to self-care to manage the emotional demands of the role
Job Information
About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA