Minimum qualifications:
Bachelor's degree in a related field or equivalent practical experience.
Experience in problem solving, review or assessment with digital content.
Experience with data analysis and spreadsheet software.
Preferred qualifications:
Experience in Content moderation, Trust and Safety, or working with news or policy in international issues (e.g., freedom of expression, online controversial content, cyber crime, etc.).
Experience in business judgment with excellent collaboration and communication skills.
Excellent time management and organization skills.
About the jobIn this role, you will deliver performance goals for sensitive and timely escalations of potentially questionable content. You will manage the response to these escalations globally and use a variety of tools, communications, and facilitation methods to ensure issues are triaged and the right stakeholders are involved in resolution. You will also help test new processes, systems, and infrastructure to manage escalations, while also contributing input into where we put our efforts next. You will dig into the data around incidents and search for trends, impact, and possible improvements. You will review graphic, controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines.At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
Review graphic/violation and controversial video content in line with YouTube’s Community Guidelines.
Enforce YouTube’s content policies and ensure high quality policy enforcement, as part of the Hyderabad Content Specialist team within the Trust and Safety organization.
Manage escalations in the content policy space while ensuring quality enforcement and clear written communication and policy analysis.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .