Veho logo

Coordinator, Trust & Safety

Veho
Full-time
On-site
Bogota, RAP (Especial) Central, Colombia
About the Role
As a Trust & Safety Support Specialist, you will play a crucial role in supporting the Trust & Safety team by executing driver quality deactivations, performing incident triage, and providing essential operational support for Trust & Safety's incident investigation team. You will ensure prompt and effective handling of initial stages of trust and safety incidents, contributing to a secure and reliable platform for driver-partners, customers, and Veho staff. This role will report directly to the Senior Manager for Trust & Safety.

A great candidate:
This is an exciting role that will put you at the center of Veho’s efforts to maintain platform integrity. A few skills that will set you up for success in this role include empathy, integrity, attention to detail, strong communication skills, a collaborative mindset, critical thinking/problem-solving skills, and an understanding of policy and process adherence.

What You’ll Do: 
  • Execute driver quality deactivations according to established policies and processes.
  • Conduct initial incident triage, assessing the severity of incidents and directing them to the appropriate Trust & Safety team members for investigation.
  • Provide operational support to the Trust & Safety incident investigation team, including collecting evidence and communication details across our communication platforms.
  • Communicate with affected parties, such as customers, driver-partners, to collect information to further the investigation of incidents.
  • Apply relevant trust and safety policies, protocols, and procedures to evaluate initial incident information.
  • Document and communicate all incident details, including actions taken and outcomes achieved, and maintaining up-to-date documentation within Zendesk.

What you bring: 
  • Skills - Problem solving, strong writing skills, detail-oriented 
  • Experience - Slack, Gsuite, Zendesk, Twilio, Fraud, Legal, Platform Abuse
  • Education - College preferred