Copyright - Support Specialist

Company Description

Believe is one of the world’s leading digital music companies. Believe’s mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development.  

Its 2,020 employees in more than 50 countries aim to support local artists and labels with a unique digital expertise, respect, fairness, and transparency.  

To support our fast-growing presence on all continents, we are constantly looking for new Believers to join us and make a stronger and more positive impact on the music industry! 

Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN: FR0014003FE9). 

www.believe.com 

Ready to #setthetone with Believe? 

Job Description

TuneCore is looking for Copyright Support specialist will act as the primary liaison between TuneCore artists and our legal team, focusing on rights assertion, ownership disputes, DMCA claims, and other copyright and intellectual property issues. This role involves managing the daily operations of the Copyright Administration team and collaborating with various departments to ensure the integrity and protection of our clients' copyrights.
 

Key Responsibilities:

• Oversee daily copyright operations, efficiently managing client tickets and prioritizing workload.
• Process DMCA, store, and internal claims in accordance with legal standards and company policies.
• Validate legal documents to ensure the legitimacy of releases distributed via TuneCore.
• Collaborate with the legal team to understand claims and take appropriate action.
• Maintain TuneCore's KPIs and SLAs, ensuring consistent, high-quality performance.
• Address client inquiries related to copyright and intellectual property with professionalism and accuracy.
• Work closely with the central Copyright team based in the US.
• Resolve copyright and ownership disputes escalated by the Artist Support team.
• Communicate with digital music services to facilitate takedown requests related to copyright claims.
• Perform additional tasks as assigned by management.

Qualifications

• Bachelor’s or master’s degree.
• 1+ years of experience with Indian and International Copyright/DMCA and legal matters.
• Experience with Zendesk or similar customer service software.
• Trust & safety/operations management experience is preferred.
• Strong written and spoken English communication skills.
• Team player with excellent multitasking, time management, organizational skills, and attention to detail.
• Proficiency in MS Excel, Word, and Google Suite.

Additional Information

Benefits @Believe: 

#Flexibility – Just punch in leaves, not intime and out time 

#Office perks – a game of foosball, table tennis to bat the afternoon lacklustre, free event pass for exclusive and limited shows, music subscription, etc 

#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture 

#Transperancy – engaged in secondary activity just disclose it to us 

#Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future. 

Disclaimer:

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.