Cross-Product Abuse Analyst, Egregious Harms Enforcement, Suicide and Self Harm, Trust and Safety

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 4 years of experience in global operations teams working with multiple stakeholders in a trust and safety or technical environment.
• Experience reviewing sensitive content and managing escalation workflows under strict quality and timeliness standards.

Preferred qualifications:

• Experience in youth mental health and suicide and self harm more specifically.
• Ability to think strategically and identify emerging threats and vulnerabilities.
• Ability to solve unstructured business problems, working closely with cross-regional and cross-functional teams.
• Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels.
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.

About the job:

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

As an Analyst for Egregious Harms, you will be part of a team of subject matter experts that enforce, build, and oversee comprehensive strategies for the entire scaled harms mitigation operations (ops) workflow lifecycle from onboarding/launch, incubation, and implementation to ongoing oversight. You will partner closely with the technical abuse-fighting experts in Trust and Safety (T&S) to understand workflow, intake processes, and prioritization, while determining the right metrics and systems to measure and track results. You will be experienced in developing and streamlining processes across your set of products at scale while implementing operational excellence. You will demonstrate investigative thinking through data-driven decision-making, technical know-how, charisma, and the ability to lead your team to get things done for Google, our users, and partners.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Ireland: €84000 - €86000 (EUR) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

• Perform and oversee high-quality content reviews within a 24/7 operation to accurately determine the right intervention for suicide and self-harm detection.
• Set up, scale, and operationalize global workflows and review pipelines for suicide and self-harm intervention workflows.
• Work effectively with cross-functional stakeholders—including Policy, Product, Engineering, Legal, and Google Health—to build alignment and optimize operations.
• Lead projects involving multiple stakeholders with the ability to improve harm detection systems and mitigate risks.
• Partner closely with stakeholders across trust and safety and other cross-functional teams such as Google Health, Product, Engineering, Policy and Legal. This role does include reviewing graphic, controversial, and sometimes offensive content during the course of the role in line with Google's policies. You may also may require shift work or weekend coverage.