Corestream is seeking a Customer Escalation Agent to ensure all customer inquiries and needs are addressed promptly and professionally. In this role, you will be responsible for delivering efficient and courteous service by managing, coordinating, and overseeing specific customer programs and processes. If this sounds like you, read on…
Location: Corestream is headquartered in Tampa, FL. The ideal candidate will work a hybrid schedule, at least 1 day in the office each week.
Responsibilities:
Heavy phone use to answer customer inquiries with a high degree of accuracy, efficiency and courtesy
Requires a significant amount of computer data entry and navigation
The ability to establish and maintain good relations with customers by providing courteous, efficient and professional service is a must
Displays a positive attitude to ensure customer satisfaction
Follows quality system procedures and processes
Recognize, research, isolate and resolve customer inquiries
Type and enter information into a database while a customer is speaking
Must be able to provide clear, concise ticket documentation
Reviews and updates information in an internal data system
Maintain up-to-date knowledge of products and customer entitlement options to provide proper information to customers
Set appropriate expectations when calls cannot be handled immediately and follow through to completion
Recipe for Success:
A High School Diploma required
2+ years of experience working in a call center environment
Active 2-15 Life, Health and Variable Annuity License required
Good written and verbal communication skills are essential
Excellent telephone skills: position communicates with many individuals, both internally and externally
Must have the demeanor and temperance to work effectively in a customer service and fast paced environment
Collaborative team player
Effective problem-solving skills, exceptional organizational and multitasking abilities
Excellent decision-making skills and ability to perform complicated tasks, attention to detail
Basic knowledge of Microsoft applications, especially Word and Excel
Corestream is a fast-growing, cutting-edge financial and benefits technology company. We are an industry leader in the delivery of Voluntary Benefits; our proprietary software is the engine for large, Fortune-500 companies to easily and cost-effectively offer unlimited Voluntary Benefits to its employees through payroll deduction.
We have a driven, flexible, and fun team and offer competitive compensation and benefit packages. Although we are over ten years old, we still have a “start-up” culture and when we are in the office we have a casual dress code, free snacks and beverages, and Wednesday lunches are on the house.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.