Customer Support Specialist - Ad Policy Reviewer - German Speaker

Cognizant Romania is home to 2300+ creative technologists and is one of Eastern Europe's largest Software Product Engineering delivery networks. We serve global clients in several industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Communication Media & Technology, and Retail & MLEU (manufacturing, logistics, energy & utilities).

Cognizant Romania was established in 2018 when Cognizant acquired Softvision, a company founded in the late 1990s in Cluj-Napoca, Romania. We continue to build on our history as the preferred engineering partner for thriving Silicon Valley tech companies, now as a prominent Cognizant next generation studio.

Role Overview

The Ad Policy Reviewer is responsible for the accurate and timely evaluation of digital advertisements against established platform policies and regulatory requirements. Operating across a 24 × 7 environment, the role requires consistent judgment, language proficiency, and an understanding of regional compliancenorms. The successful candidate will support content integrity across assigned language markets and contribute to quality benchmarks within the team.

Key Responsibilities

• Review and adjudicate advertising content against platform-specific policies, including prohibited categories, restricted verticals, and regional regulatory standards.
• Apply language-market expertise to evaluate nuanced or culturally sensitive content in assigned languages.
• Accurately categorise and escalate non-compliant content according to defined workflowsand SLAs.
• Maintain consistent review quality acrosshigh-volume queues, including during weekend and overnight shifts.
• Document decisions clearly in internal case management systems, providing policy citations where required.
• Participate in calibration sessions, team audits, and policy update briefings to ensure alignment with current guidelines.
• Identify patterns or emerging violations and flag them proactively for policy or product teams.

Required Qualifications

• Fluency or certification in German
• Bachelor’s degree in any discipline. Degrees in Linguistics, Communications, Law, Media Studies, or related fields are advantageous.
• 1–2 years of professional experience in content review,policy enforcement, trust & safety,legal compliance, or a closely related field.
• Prior exposure to advertising platforms, digital media ecosystems, or regulatory frameworks is preferred.
• Familiarity with content management or case-tracking tools is an advantage.

Work Model: Hybrid — combination of on-site presence(as required by team schedulesand operational need) and approved remote working days.

Cognizant Romania Employee Benefits:

• Annual Vacation Days - 26 days to relax, explore and spend time with loved ones
• Trainings, workshops, and certifications, unlimited Udemy subscription and more
• Private medical package
• Meal tickets
• Referral bonuses
• Life insurance
• Banking services
• Bookster
• EAP program - wellbeing benefits

Please note that only suitable candidates will be contacted and that by applying to this role you are being informed about your personal data being processed by Cognizant.

You can find more details here: https://www.cognizant.com/us/en/privacy-notice