Customer Support Specialist

About Checkr

Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.

About The Team/role

Truework, recently acquired by Checkr, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and more. We are disrupting a $5B+ industry, dominated by legacy incumbents, with a better product and intense customer focus. Within Checkr, Truework operates independently, allowing rapid iteration while also being able to leverage the strengths and assets from our core business. Think of it like joining a startup within a startup!

The Customer Support team at Truework plays a pivotal role in ensuring a seamless experience for our users. As a Customer Support Specialist, you’ll be on the front lines of delivering timely, empathetic, and high-quality support to a diverse customer base across multiple channels. You will be instrumental in upholding our values of trust, safety, and transparency by resolving issues with professionalism, technical precision, and care.

What You’ll Do

Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism
Troubleshoot complex technical and procedural issues with speed and accuracy, escalating when appropriate
Handle a high volume of inbound inquiries with excellent prioritization, time management, and attention to detail
Engage in proactive outreach and thoughtful follow-up to prevent recurring issues and enhance customer satisfaction
Contribute to knowledge base content and process improvement by identifying support trends and customer pain points
Collaborate cross-functionally with product, operations, and engineering teams to provide feedback and improve the customer journey

What You Bring

1+ years of customer support experience in a high-volume environment such as a contact center, SaaS platform, or startup
Exceptional verbal and written communication skills with strong active listening and reading comprehension
Proven ability to troubleshoot software and hardware issues using multiple platforms and tools
High proficiency in multitasking and working across systems simultaneously without sacrificing accuracy
Demonstrated resilience, self-management, and commitment to continuous learning and improvement

What You’ll Get

A fast-paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.

One of Checkr’s core values is transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.