Primary Skills: Data Analysis-Expert, Forecasting-Intermediate, Reporting-Intermediate, Dashboard Development-Intermediate, Trust & Safety-Intermediate
Contract Type: W2
Duration: 6+ Months
Location: Palo Alto, CA - 94306 ( - Remote)
Pay Range: $48.44 - $52.44 per hour on W2
#LP
Job Summary
We are seeking a Data Analyst II with expertise in Data Analysis and a strong background in Trusts and Safety Operations, to join our Workforce Management team. The role entails forecasting digital contact volumes and agent handle times to inform capacity planning for content moderation and policy enforcement teams. The position requires development of workforce metrics, reporting, and dashboards, and necessitates robust cross-functional collaboration to enhance user and platform safety.
Key Responsibilities
Forecast digital contact volume and agent handle times for operational teams.
Develop and inform capacity planning strategies for content moderation and policy enforcement staff.
Design and maintain workforce metrics, reporting, and dashboards.
Collaborate across various teams (Operations, Product, Engineering, etc) to gather data and insights.
Contribute to safeguarding users and platform through data-informed strategies.
Must-have Skills
Proficient in Data Analysis and forecasting.
Experienced in reporting and dashboard development.
Strong collaboration skills with cross-functional teams.
Industry Experience Required
Prior experience in Trusts and Safety or similar operations within a digital platform is highly preferred.
About Akraya
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
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