Cognizant has been a tremendous success story globally over the last 20+ years. It is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
We run a multilingual Customer Support and Content Review Centre, for Technology Clients in Dublin. It is an instantly recognizable, global iconic brand and a place where employees learn, collaborate and help improve a digital product used by over a billion people worldwide!
You will be part of a rapidly growing multilingual team and will work alongside other internal teams, for a leading online multinational company, to respond to requests and assist in the success of this project.
We are committed to investing in our people. We offer a range of training programs at the start and throughout your career with Cognizant to increase your depth of knowledge on world-class platforms and tools.
You will have an opportunity to collaborate with a wide variety of stakeholders, both locally and globally.
Our Benefits Include
Attractive salary
Performance based bonus scheme
Permanent contract
Rewards scheme
Private Medical Insurance
Competitive maternity benefits of 12 weeks paid Leave
Life assurance
Requirements
Fluency in English and the required role language
General country specific knowledge for the country you will support
Be eligible to work in Ireland (Stamp 4, Stamp 1G or EU passport)
Computer fluency
Excellent verbal and written communication skills. Customer engagement is the critical part of this role
Review data to assess accuracy against client policies
Engage with business, predominantly via outbound phone calls, to verify their information and update client platforms as appropriate.
Adhere to all compliance requirements
Ability to work effectively in a dynamic and fast paced environment
Key success factors for this role are adaptability and flexibility, attention to detail and an ability to focus on repetitive tasks, excellent communication skills, an ability to make judgement and a problem-solving nature.
We offer interesting work at a globally admired technology company, an attractive compensation package, valuable training and career progression opportunities across the globe.
Previous experience in a similar role is desired but not required.