Responsibilities
The TnS-Monetization Integrity team ensures safe and quality experiences for Advertisers to enable TikTok in its mission to inspire joy and creativity. The team is responsible for creating scalable and reliable solutions that allow TikTok Advertisers and businesses to interact in a trustworthy manner, always working to anticipate and protect against threats. They will do so by creating ad policies, managing content review processes, and more.
This position will be responsible for meeting the Risk and Moderation demands. This means, as Global Operations Specialist, you will review & moderate advertisements entering the TikTok platform. By doing so, this will mitigate any risk to our community by supporting advertisers proactively, and effectively addressing violations of MI Policies.
Main Responsibilities:
1. SOP Clarification and Training:
- Work with the BPs to clarify and eliminate ambiguities in the requirements/SOPs
- Provide simplified and straightforward tasks to labellers
- Deliver training to labellers for complex requirements
- Quality Improvement and Assurance:
- Constantly monitor and review the quality of the labelled data
- Identify the root cause of any issues and take appropriate remedial actions such as simplify or disambiguate the SOPs or provide additional training
- Identify opportunities or areas for improvement for key metrics and propose experiments to support initiatives
2. Project Management:
- Ensure timely delivery of projects
- Coordinate effectively with key stakeholders
- Provide project visibility and progress updates to stakeholders through data
Qualifications
Minimum qualifications:
- Fluent in Russian language is required as the role requires communication with Russian markets & stakeholders, as well as fluent in English is also required as it is the working language.
2. 1-3 years experience in operation for a tech or social media company data analytic experience.
3. Proficiency in data interpretation and analysis; Understanding of AI and Machine Learning concepts, particularly as they relate to data labelling is a plus
4. Excellent verbal and written communication skills for clear and effective communication with both requestors and labellers
5. Strong abilities in simplifying complex instructions and requirements, along with robust experience in training in a technical context
6. Experience in project management with strong organizational skills to manage multiple tasks concurrently, preferably in a data-intensive environment
Preferred Qualifications:
1. Strong analytical and problem-solving skills to identify and resolve issues
2. Strong technical skills in SQL and scripting languages (Python, R) are a plus
3. Fluency in English (written and verbal) and an additional language
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.