Delivery Manager (Trust & Safety)

We are looking for an experienced Compliance & Risk professional with strong expertise in AML, Fraud Prevention, Financial Crime Compliance, and Trust & Safety operations.

The ideal candidate will manage end-to-end compliance processes, lead risk investigations, support merchant compliance operations, and drive compliance strategies across high-risk domains existed in the risk world.

The candidate should have strong leadership, stakeholder management, and operational governance experience within FinTech, Payments, Banking, or Merchant Risk environments.

Key Responsibilities:

• Manage AML compliance, fraud prevention, and financial crime investigations
• Perform transaction monitoring and suspicious activity analysis on merchants.
• Merchant monitoring, and MCC validation
• Handle compliance reviews for high-risk merchants and industries
• Support Trust & Safety operations, escalations, and risk assessments
• Drive compliance governance, audit readiness, and regulatory adherence
• Collaborate with internal stakeholders and cross-functional teams on risk and compliance strategies
• Lead process improvements and operational efficiency initiatives
• Mentor and guide compliance analysts/team members
• Ensure SLA, KPI, and quality compliance across operations
• Prepare compliance reports, risk summaries, and management updates

Required Skills:

• Strong experience in Compliance, AML, Fraud Prevention, and Financial Crime
• Experience in Trust & Safety, Merchant Risk, or Compliance Operations
• Exposure to high-risk industries towards risk focus.
• Background in FinTech, Payments, Banking, or Merchant Compliance
• Strong understanding of global AML regulations and compliance frameworks
• Excellent analytical, investigation, and stakeholder management skills
• Experience in team handling or operational management preferred

Nice to Have:

• Knowledge of MCC codes and merchant categorization
• Exposure to regulatory audits and compliance reporting
• Experience managing large-scale compliance operations

Preferred Experience:

• 8+ years of relevant experience in Compliance / AML / Fraud / Risk Operations
• Prior experience in Managerial or SDM roles is preferred