Developer, Trust & Safety

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

It's an exciting time to join us as we build a new Trust & Safety team. As a Trust & Safety Analyst, you'll be a key driver in our proactive efforts to maintain a secure and trustworthy platform. You will not only monitor user activity and enforce policies, but also leverage advanced tooling to identify and mitigate emerging threats. You'll conduct initial investigations into reported activity, analyze data for trends, and provide detailed findings that support our broader team objectives. This role requires developing proficiency and the ability to work collaboratively with cross-functional partners to uphold the integrity of our platform and brand.

This position is an individual contributor role reporting to the Director, Trust and Safety Chief.

Responsibility

• Lead the design and development of a customer Anti-Fraud Intelligence, action and case management platform

• Integrate diverse data sources, threat intelligence feeds, and internal data into the MVP platform, ensuring data integrity and system reliability

• Architect and build scalable and secure APIs, and ensure the platform's high availability

• Design and implement automated takedown processes for malicious domains and accounts

• Provide technical guidance and mentorship to junior team members through code reviews and collaborative problem-solving

• Collaborate with Engineering and Product Management to enhance automation and integration with internal platforms and systems

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• BS/BA degree in Computer Science or a related technical field, or equivalent practical experience
• 5+ years of experience in software development
• Experience with a modern programming language like Java, Python, or C#
• Experience with the full software development lifecycle and agile methodologies
• Experience building and maintaining APIs and data ingestion pipelines
• Experience with version control systems, such as Git

Preferred

• Experience with large-scale distributed systems and complex system design
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud)
• Experience with containerization technologies like Docker and orchestration - platforms like Kubernetes
• Experience with continuous integration and continuous delivery (CI/CD) pipelines
• Experience developing security or fraud detection platforms
• Knowledge of threat intelligence feeds and data correlation techniques
• Familiarity with security concepts like phishing, account compromise, and domain abuse
• Experience with both relational and NoSQL database systems
• Strong problem-solving, analytical, and technical leadership skills

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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