Digital Risk Management Representative I

Company Overview:
Flock Freight is a FreightTech company that uses patented technology to move freight more efficiently, reliably, and sustainably. The company’s guaranteed terminal-free truckload service, FlockDirect, finds the best options to pool freight among billions of possible combinations, optimizing routes while finding and filling trucks’ empty spaces. Shipments stay safe in a single truck, driven by a single driver, all the way to their destination allowing shippers to only pay for the space they need and enabling carriers to earn more from every linear foot of capacity — all while slashing carbon emissions by up to 40% compared to traditional shipping methods.

Flock Freight has been a Certified B Corp since 2020, meeting high social, environmental, transparency, and accountability standards to all of our stakeholders.

Team/Department Overview: Risk Management Team – Reporting to the Senior Manager of Risk Management

The Digital Risk Management Representative plays a critical role in protecting the integrity of Flock Freight’s digital freight marketplace. This role focuses on identifying suspicious activity, investigating potential fraud signals, and analyzing behavioral patterns across carrier and customer accounts.

This is a highly analytical and operational role involving the review of platform sessions, investigation of alerts, and identification of emerging fraud patterns within the freight marketplace. The Digital Risk Management Representative partners closely with internal teams to escalate issues, document findings, and strengthen processes that help prevent fraud, platform abuse, and cargo loss.

Success in this role requires curiosity, attention to detail, and the ability to recognize patterns within platform behavior to proactively detect and mitigate risk.

What You’ll Do

• Review platform activity and investigate suspicious behavior across carrier and customer accounts using internal monitoring tools and behavioral data signals.
• Review a consistent flow of platform alerts and activity sessions to identify potential risk signals, suspicious patterns, or anomalies in marketplace behavior.
• Conduct investigations ranging from quick activity reviews to deeper analysis of complex fraud cases. Investigations involve identifying and confirming fraud, then documenting all findings with supporting evidence to enable appropriate escalation and resolution.
• Support detection, investigation, and prevention of identity fraud, synthetic activity, and suspicious new account behavior using internal risk reporting tools and platform monitoring systems.
• Analyze platform data and digital activity trends to identify emerging fraud patterns, operational vulnerabilities, or suspicious marketplace behavior.
• Contribute insights that help improve fraud detection alerts, risk scoring models, and fraud prevention processes.
• Collaborate closely with Compliance, Carrier Operations, Issue Resolution, and Product teams to escalate suspicious activity, support investigations, and implement corrective actions that strengthen platform security.
• Maintain clear documentation of investigations and share findings with relevant teams to support escalations and corrective actions.
• Support risk mitigation initiatives aimed at reducing platform abuse, account compromise, and operational disruption.
• Assist with risk management projects, process improvements, and occasional after-hours support as needed.

Who You Are

• Curious and investigative, with a natural instinct to question anomalies or unusual patterns.
• Analytical and detail-oriented, with the ability to identify patterns and connect signals across multiple data points.
• Persistent and comfortable digging deeper into data and behavioral signals to uncover root causes of suspicious activity.
• Organized and able to document findings clearly while managing multiple investigations simultaneously.
• A strong communicator who can collaborate effectively with cross-functional teams in a fast-moving environment.
• Mission-driven and motivated to help protect the integrity and trust of a growing digital freight marketplace.

Qualifications

• Bachelor’s degree preferred.
• Experience in logistics, freight marketplaces, carrier operations, fraud prevention, or trust & Safety roles is highly preferred.
• Strong interest in fraud prevention, marketplace integrity, or digital risk operations.
• Experience working with operational data and investigative workflows.
• Intermediate proficiency with data tools such as Google Sheets or Excel for organizing and analyzing data.
• Experience with tools such as Sigma, FullStory, or other behavioral monitoring platforms is a plus but not required.
• Strong attention to detail and problem-solving skills with the ability to work independently and make sound judgments.
  
  Compensation
  The hourly rate range for this position is $23 - $25 an hour. This reflects typical earning potential in this role based on market data and individual factors including skill sets, experience, and geographic location. In addition to this hourly rate, full-time employees are eligible for an equity package and competitive benefits that support you and your family as part of your total rewards package at Flock Freight. 
  
  

Life & Benefits of the Flock:

•  Hybrid Work Model: As an organization we value in-office collaboration, working cross-functionally, and winning together. Through scheduled in-office and work from home days, we are able to work more efficiently and collaboratively.
•  401(k): We know Flock may just be a stepping stone in your epic journey, but we want to be sure you’re setting your future self up for success! 
•  Medical, Dental & Vision: Generous coverage for employees and dependents. Both HMO and PPO options provided.

Our promise to you:
Flock Freight is committed to creating an environment that’s fair and inclusive. We fill our open positions based on qualifications, merit, and business needs. We value the skills of people from all backgrounds and are proud to hire, promote, and retain talent from a diverse candidate pool. Diverse perspectives are central to innovation at Flock Freight and make our team better. We're interested in your inherent abilities, not just the skills you bring from your last role - if you think you have what it takes to succeed in the role but don't check every box, please still get in touch. We'd love to start a conversation with you.

Flock Freight has zero tolerance for behavior that negatively impacts marginalized groups, including women, people of color, veterans, immigrants, people with disabilities, and members of the LGBTQIA+ community. We invite people of all identities to join the Flock!