About the team

Turo is evolving, creating new opportunities to reshape the future of the peer-to-peer marketplace. As we invest in new technologies and expand our global footprint, we are looking for an accomplished Director of Marketplace Safety to lead the charge in protecting our community and their assets.

This is a high-stakes leadership role based in Phoenix, AZ, reporting directly to the Vice President of Trust & Safety. You will be the primary architect of Turo’s auto crime mitigation and asset protection strategies, leading the teams responsible for complex investigations, law enforcement relations, and specialized vendor operations across the United States.

What you will do

• Strategic Leadership: Direct the development and execution of Turo’s investigations framework, criminal incident protocols, and law enforcement response initiatives.

• Operational Excellence: Lead and mentor a high-performing team of managers and specialists, building scalable, tech-enabled processes to handle volume as the marketplace grows.

• Budget and P&L Ownership: Manage the budget and P&L for the team, tools, and a complex network of vendors (including specialized contract investigators, repossession services, and specialty roadside providers) to ensure industry-leading recovery rates for our hosts.

• Industry Engagement: Stay ahead of emerging risks and auto crime trends by actively connecting with the industry through professional associations, safety conferences, and peer networks.

• Global Collaboration: Partner with the International Trust & Safety group to harmonize strategies, leveraging global insights to improve local enforcement.

• Training and Capability Building: Design and implement advanced training programs to sharpen investigative techniques and institutionalize safety knowledge.

• Executive Reporting: Transform complex data into clear narratives for senior leadership, providing actionable insights on crime trends, policy gaps, and technological needs.

• Cross-Functional Influence: Work closely with Product, Legal, Business, and other departments to build "safety-by-design" features that proactively deter theft and facilitate rapid incident response.

Your profile

• Domain Expertise: 10+ years of experience in Trust and Safety, Investigations, Risk Management, or Safety Operations. 

• Organizational Leadership & Development: 8+ years of experience leading teams, with a proven ability to develop managers and oversee large-scale vendor-supported operations.

• Asset Risk Literacy: Deep understanding of criminal behavior and the ability to oversee complex recovery strategies and legal procedures for community-owned property.

• Strategic Liaison: A proven track record of successful collaboration with law enforcement agencies and an understanding of legal procedures.

• Analytical Rigor: Sharp attention to detail with the ability to translate complex data sets into strategic recommendations and measurable outcomes.

• Communication Mastery: An outstanding communicator capable of influencing stakeholders across global locations and presenting high-level narratives to the executive suite.

• Resilience: The ability to remain calm and decisive in high-pressure, ambiguous, or emergency situations.

Bonus if you have

• Advanced Credentials: Advanced degrees or relevant professional certifications such as Certified Fraud Examiner (CFE), CPP, or similar investigative credentials.

• Platform Expertise: A background in two-sided marketplaces or mobility platforms with a deep understanding of the unique risks associated with both supply (hosts) and demand (guests).

• Technical Tooling Proficiency: Direct experience leveraging risk-specific data and tools including skiptracing software, telematics, and specialized vehicle recovery services.

For this role, the target base salary range in Phoenix is $150,000 - $188,000 annually + Bonus. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us!  Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.